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Public Consultation - Waste and Recycling Collections 

We've launched a consultation to get the views of residents on how the council should collect recycling, black sack, and bulky waste. 

The consultation is to understand how residents currently use our waste services, and to gauge the level of support for any changes in the future - such as introducing a wheeled bin for non-recyclable waste instead of our current method of using black sacks.

If you live in the borough, please take ten minutes and share your views as part of our consultation at: Waste collections online consultation

Food and Garden waste collection changes from Monday 3 October 

Our separate food and garden waste collections service starts this coming Monday 3 October.

Your new grey indoor food caddy is for your all your cooked and raw food and your peelings and bones. Your new green outdoor caddy should be placed out on your usual collection day.

Food waste will be collected weekly, with garden waste being collected on your glass recycling week.

Find out more at: Food and garden waste collections are improving this October

Royal Mail strikes - possible delays to post

There could be possible delays in receiving your post from Royal Mail on Friday 30th September and Saturday 1st October 2022 due to a strike by Royal Mail workers.

Guide for Ukrainians arriving in the UK and Homes for Ukraine

There is a government guide available for Ukrainians arriving in the UK that covers what you need to know in your first few days, getting used to life in the UK including how to find a home, access essential public services, healthcare, find work and childcare and education services. To find out more, see: Welcome: a guide for Ukrainians arriving in the UK

If you want to offer a home to people fleeing Ukraine, you can become a 'sponsor' as part of the Homes for Ukraine scheme. To record your interest, visit: Homes for Ukraine: record your interest

Barnardo's Ukrainian Support Helpline

In response to the ongoing crisis, Barnardo's has set up the Ukrainian Support Helpline to provide a holistic support service. The helpline is free and available to anyone fleeing the conflict in Ukraine. Call 0800 148 8586 for support.

The helpline is staffed by English, Ukrainian and Russian speakers, to offer support to children and families arriving in the UK from Ukraine. It is open Monday - Friday (10:00am - 8:00pm) and Saturday (10:00am - 3:00pm). Callers will be able to get help and advice on a range of topics.

To contact Barnardo's dedicated email address for those assisting with the Ukraine response, use: 

For more information, visit: Barnardo’s Ukrainian Support Helpline

In the news: Feed the ducks at Lake Meadows with new environmentally friendly duck feeder

A brand new duckfeeder has been installed within Lake Meadows to enable visitors to feed the local ducks and swans in a sustainable way using healthy feed.

Council Tax and Housing Benefits e-Services

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Manage your Council Tax and Benefits account 24/7 from your secure online account.

Check your details and balance, report a change in circumstances, apply for a reduction or refund, and more. 

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