The Bulky Waste bookable service

If you wish to add, remove or change items booked for collection, or change the date the collection is booked for, please call our customer service centre;

• Phone: 01268 533 333

You will need your booking reference number when contacting us.

• Changes must be made at-least 2 working days prior to the booked date of collection. 
• Changes requested where less than 2 working days remain to the booked collection will be declined and no refund will be given.

If you wish to cancel your collection, please call our customer service centre;

• Phone: 01268 533 333

You will need your booking reference number when contacting us. 

• Cancellations must be made at-least 2 working days prior to the booked date of collection. 
• Cancellations requested where less than 2 working days remain to the booked collection date will be declined and no refund will be given.

 Information on Household Hazardous Waste in Essex.

Booked items for collection should be placed at your normal refuse collection point by 07:30am on the morning of the arranged collection date. 

Items left at a location other than your normal refuse collection point (i.e. back garden or garage), or not are not available for collection from 7.30am on the day of the booked collection, will not be collected and no refund will be given.

Items must not be placed outside the boundary of your property (i.e. obstructing the pavement), placed prior to the morning of the booked collection or be left out without a collection booking. This will be considered as fly tipped, which is an offence under the Environmental Protection Act 1990 and could result in you being issued with a £200 penalty fine.