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Need to contact us for an emergency outside of office hours? You can call us on 01268 533333. If it's regarding an emergency repair to a council property, the number to call is 0800 011 3241.

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Council tax and benefits

Are you using e-Services yet? 

Join the thousands of residents using e-Services to manage their Council Tax and Housing Benefit accounts. Sign in with your phone or computer to check your balances, apply for discounts and change your details. Sign in or Register for e-Services here

Household Support Fund

The new Household Support Fund was announced on 30 September, please note this is not administered or managed by Basildon Council. Please visit Essex County Council for more details - More information on Household Support

Energy Bills Rebate

Customers who do not pay their council tax by Direct Debit will need to complete a form to receive their payment.

Sign into e-Services

Access your Council Tax or Housing Benefit account, check your balance, apply for a bill reduction, report changes in your circumstances and more.

Universal Credit

Find out more about Universal Credit including what it is, how it works and how to apply for Universal Credit.

Community Engagement Team

If you're struggling with managing your finances, finding a new job or making sense of benefits applications forms - speak to the community engagement team for personalised help.