Customer Resolution Centre
Complaints and compliments
Log a complaint or provide a compliment about Council services, staff or elected Councillors
Contact Details
Find out how to contact us online, via telephone, post or text relay. You can also find help if you need a translator to access our services.
How to pay Basildon Council
Making a payment to Basildon Council is easy. Pay online, by automated telephone, Direct Debit, or Recurring Payment where available.
Improving Our Services
Performance information, customer satisfaction, and changes to service introduced
Provide information or evidence
Free to download document scanning apps can help you send us copies of any documents we ask for, direct from your mobile device.
Self-Serve Opportunities
Visit this page for links to forms and portals that will enable you to access Council services or report your enquiry / issue direct to us and avoid the need to contact us by phone.
When to Expect a Response to Your Service Request
Find out the target timescale for different Council services to respond to customer service requests or contact.