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If you need to log an emergency repair to a council property, please call 0800 011 3241

All webpages and PDFs are produced in the United Kingdom and written in only English. The default human language is identified as en-GB. Further information can be found in the accessibility statement shown in the footer of each page: www.basildon.gov.uk/accessibility

When to Expect a Response to Your Service Request

Requested a council service but not sure what to expect next?

By selecting the appropriate category below you can find out exactly when to expect an outcome.

You can also have a look at our Customer Charter to find out more about our range of contact channels and associated service standards.