Council Tax and Benefits
Council Tax and Benefits Service Standards
| Requested Service/ Reported Issue | Expected Wait Time |
|---|---|
| Basic information requests | Appointment basis only (However, if you have an urgent case please present yourself at reception who can direct you accordingly) |
| Council Tax debt recovery and recovery process | Written responses up to 10 working days |
| Document scanning | 15 minutes |
| Information requests for Housing Benefit Policies & Legislation | Up to 14 working days |
| Processing applications - Housing Benefit | 1. New claim: up to 23 days 2. Change of Circumstance: up to 11 days |
| Processing applications - Council Tax Support | 1. New claim: up to 24 days 2. Change of Circumstance: up to 11 days |
| Payment to customer | Up to 4 working days |
| Refunds | Up to 7 working days |
| Discretionary Payments | Up to 28 days |