Front of house
Front of House Service Standards
| Requested service/Reported issue | Expected Wait Time |
|---|---|
| ATM | Immediate |
| Car Park Coin | Immediate |
| Revenues and Benefits Document Scanning | Up to 15 minutes wait time |
| Homeseeker Document Scanning | Up to 15 minutes wait time |
| General service enquiries | Immediate |
| Housing assessment | Up to 30 minutes to establish whether further support will be provided |
| Represented cheque's (bounced) | On the day |
| Council tax and benefits | By appointment only |