Business Service Standards
|Requested Service/ Reported Issue
|Expected Wait Time
|Basic information requests
|Appointment basis only. (However, if you have an urgent case please present yourself at reception who can direct you accordingly)
|Business Rates debt recovery and recovery process
|Post and email responses delivered up to 28 working days.
|Information requests for Business Rates Policies & Legislation
|Up to 14 working days
|Processing applications - Business Rates
1. New Claims: up to 23 days.
2. Change of Circumstances: up to 11 days.
|Payment to customer
|Up to 4 working days
|Up to 7 working days
|Up to 28 days