Business rates
Business Service Standards
| Requested Service/ Reported Issue | Expected Wait Time |
|---|---|
| Basic information requests | Appointment basis only. (However, if you have an urgent case please present yourself at reception who can direct you accordingly) |
| Business Rates debt recovery and recovery process | Post and email responses delivered up to 28 working days. |
| Document scanning | 15 minutes |
| Information requests for Business Rates Policies & Legislation | Up to 14 working days |
| Processing applications - Business Rates | 1. New Claims: up to 23 days. 2. Change of Circumstances: up to 11 days. |
| Payment to customer | Up to 4 working days |
| Refunds | Up to 7 working days |
| Discretionary Payments | Up to 28 days |