Parks and Open Spaces
Parks and Open Spaces Service Standards
| Requested Service/ Reported Issue | Expected Wait Time |
|---|---|
| Trees | Allow 6 weeks for assessment, then up to 12 weeks for the contractor to complete the work |
| Hedges, Shrubs and Bushes cutting | Routine - Once a year* |
| Fencing, railings & gates | Up to 14 working days |
| Flower beds | Routine - twice a year |
| Grass cutting | Routine - 10 times a year from March to October* Routine -Rural verge - twice a year |
| Park furniture | Within 48 hours |
| Play equipment | Within 48 hours |
| Surfacing | 48 hours for assessment on outcome |
| Wasp nests | Within 48 hours |
| Park and area management | Up to 6 weeks |
| Weeds | Once a year |
Please note that Basildon Council is only responsible for the maintenance of public land in the borough.
*Please note that if you feel that an area has been missed then please allow up to 10 working days for an inspection and outcome.