Parks and Open Spaces Service Standards

Requested Service/ Reported IssueExpected Wait Time
TreesAllow 6 weeks for assessment, then up to 12 weeks for the contractor to complete the work
Hedges, Shrubs and Bushes cuttingRoutine - Once a year*
Fencing, railings & gatesUp to 14 working days
Flower bedsRoutine - twice a year
Grass cuttingRoutine - 10 times a year from March to October*

Routine -Rural verge - twice a year
Park furnitureWithin 48 hours
Play equipmentWithin 48 hours
Surfacing48 hours for assessment on outcome
Wasp nestsWithin 48 hours
Park and area managementUp to 6 weeks
WeedsOnce a year

Please note that Basildon Council is only responsible for the maintenance of public land in the borough.
*Please note that if you feel that an area has been missed then please allow up to 10 working days for an inspection and outcome.