Unsure where to turn, need support and advice? Don't bury your head in the sand - speak to our welfare and engagement teams for personalised help and support.
With expert knowledge of Basildon Council's Council Tax, Benefits and Housing services - our welfare and engagement teams can help with a range of issues. We are ready to help over the phone or arrange a face-to-face appointment at the Basildon Centre.
What can we support with?
Because the team know the services inside out, there's a wide range of issues they can help with. Including, but not limited to;
Council tax enquiries (arrears, disregards & exemptions)
Council tax reduction/support applications
Housing benefit and universal credit enquiries and applications
DHP and EHP enquiries and applications
Housing and homelessness enquiries and applications
Finding out what you are entitled too
Signposting to other agencies for mental health, help with finding work and debt and money advice
How to get help
For a confidential and friendly chat, please complete one of the forms below.
We are available at the Basildon Centre five days a week, Monday to Friday, 9am to 4pm, subject to availability.
Around the borough
Services and support are also available at convenient locations around Basildon Borough. Most days a member of the welfare and engagement teams will be on site in local communities to provide advice and support to those who may not be able to visit a council site easily. The calendar below shows where and when we are visiting each location.
We can offer support with council services and will often be joined by other organisations offering support.
Come and talk to us about:
Council tax
Welfare benefits
Debt/money advice
Housing and homelessness enquiries
Mental health
Substance and alcohol support
Befriending
No need to book, just come and talk to us:
Date
Time
Venue
First Tuesday of every month
9.30am to 12.30pm
Wickford Library
Last Thursday of every month
9.30am to 12.30pm
Billericay Library
Tuesday 11th June
10am to 3.00pm
Ely House, Ely Way, SS14 2BQ
Wednesday 12th June
1.00pm to 3.00pm
Laindon Medical Centre, Wellness Wednesday
Tuesday 18th June
10am to 3.00pm
Outreach Bus - Pitsea Market Square
Tuesday 25th June
10am to 3.00pm
Outreach Bus - Wickford Main Car Park, SS12 9AJ
Tuesday 9th July
10am to 3.00pm
Outreach Bus - Pitsea Market Square
Thursday 18th July
10am to 3.00pm
Debt Advice Day, Basildon Centre, SS14 1DL
Tuesday 6th August
10am to 3.00pm
Outreach Bus - Wat Tyler Country Park
Monday 22nd July - August 26th
9.30am to 1.00pm
Police Community Hub, Eastgate, Next To The Pound Shop
Second Monday of every month
9.30am to 12.30pm
Human Kind Cafe, Billericay High Street
Saturday 17th August
9.00am to 4.00pm
Community Safety Event, Basildon Town Square, Next to Costa
