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Where to find help

Unsure where to turn, need support and advice? Don't bury your head in the sand - speak to our welfare and engagement teams for personalised help and support.

Decorative image showing Welfare and Engagement Team
Decorative image showing Welfare and Engagement Officer
With expert knowledge of Basildon Council's Council Tax, Benefits and Housing services - our welfare and engagement teams can help with a range of issues. We are ready to help over the phone or arrange a face-to-face appointment at the Basildon Centre.

What can we support with?

Because the team know the services inside out, there's a wide range of issues they can help with. Including, but not limited to;

  • Council tax enquiries (arrears, disregards & exemptions)
  • Council tax reduction/support applications
  • Housing benefit and universal credit enquiries and applications
  • DHP and EHP enquiries and applications
  • Housing and homelessness enquiries and applications
  • Finding out what you are entitled too
  • Signposting to other agencies for mental health, help with finding work and debt and money advice

How to get help 

For a confidential and friendly chat, please complete one of the forms below.

Council tenant - Rents Welfare Team online Request

Non-council tenant - Outreach & Engagement online Request 

We are available at the Basildon Centre five days a week, Monday to Friday, 9am to 4pm, subject to availability.

Decorative image showing Borough Bus and providers
Around the borough

Services and support are also available at convenient locations around Basildon Borough. Most days a member of the welfare and engagement teams will be on site in local communities to provide advice and support to those who may not be able to visit a council site easily. The calendar below shows where and when we are visiting each location.

We can offer support with council services and will often be joined by other organisations offering support.

Come and talk to us about:

  • Council tax
  • Welfare benefits
  • Debt/money advice
  • Housing and homelessness enquiries
  • Mental health
  • Substance and alcohol support
  • Befriending

No need to book, just come and talk to us:

DateTimeVenue
First Tuesday of every month9.30am to 12.30pmWickford Library
Second Monday of every Month10am to 3.00pmHuman Kind Cafe, Billericay High St
Tuesday 8th October10.00am to 3.00pmWinter Fuel Outreach Bus - Basildon Town Square, Outside The Bell Tower
Thursday 10th October9.30am to 12.30pmPension Credit Discussion - Laindon Community Centre
Wednesday 16th October9.30am to 12.30pmPension Credit Discussion - George Hurd Community Centre
Monday 28th October10.00am to 4.00pmPension Credit Discussion - East Gate Shopping Centre, Outside Debenhams 
Wednesday 30th October11.30am to 4.30pmSwitchee Community Engagement Event Chalvedon Community Centre