Where to find help
Unsure where to turn, need support and advice? Don't bury your head in the sand - speak to our welfare and engagement teams for personalised help and support.
What can we support with?
Because the team know the services inside out, there's a wide range of issues they can help with. Including, but not limited to;
- Council tax enquiries (arrears, disregards & exemptions)
- Council tax reduction/support applications
- Housing benefit and universal credit enquiries and applications
- DHP and EHP enquiries and applications
- Housing and homelessness enquiries and applications
- Finding out what you are entitled too
Signposting to other agencies for mental health, help with finding work and debt and money advice
How to get help
For a confidential and friendly chat, please complete one of the forms below.
Council tenant - Rents Welfare Team online Request
Non-council tenant - Outreach & Engagement online Request
We are available at the Basildon Centre five days a week, Monday to Friday, 9am to 4pm, subject to availability.
Around the borough
Services and support are also available at convenient locations around Basildon Borough. Most days a member of the welfare and engagement teams will be on site in local communities to provide advice and support to those who may not be able to visit a council site easily. The calendar below shows where and when we are visiting each location.
We can offer support with council services and will often be joined by other organisations offering support.
Come and talk to us about:
- Council tax
- Welfare benefits
- Debt/money advice
- Housing and homelessness enquiries
- Mental health
- Substance and alcohol support
- Befriending
No need to book, just come and talk to us:
Date | Time | Venue |
---|---|---|
First Tuesday of every month | 9.30am to 12.30pm | Wickford Library |
Second Monday of every Month | 10am to 3.00pm | Human Kind Cafe, Billericay High St |
Tuesday 8th October | 10.00am to 3.00pm | Winter Fuel Outreach Bus - Basildon Town Square, Outside The Bell Tower |
Thursday 10th October | 9.30am to 12.30pm | Pension Credit Discussion - Laindon Community Centre |
Wednesday 16th October | 9.30am to 12.30pm | Pension Credit Discussion - George Hurd Community Centre |
Monday 28th October | 10.00am to 4.00pm | Pension Credit Discussion - East Gate Shopping Centre, Outside Debenhams |
Wednesday 30th October | 11.30am to 4.30pm | Switchee Community Engagement Event Chalvedon Community Centre |
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