The Bulky Waste collection service

• We charge £30 for the collection of 1-5 items
• We charge £50 for the collection of 6-10 items

The Council have increased the charges to make the service meet its costs. The previous charges did not meet the costs of the service. We are also aiming to increase the amount of materials that are sent to be reused, repaired or recycled.

As a resident who receives assistance with weekly refuse collections, you are entitled to the same level of assistance if you book a bulky waste collection.

The items booked on your bulky waste collection will be collected from your designated collection point.

If you wish to add, remove or change items booked for collection, or change the date the collection is booked for;

• Phone: 01268 533 333
• Email: streetcare@basildon.gov.uk

You will need your booking reference number when contacting us.

• Changes must be made at-least 2 working days prior to the booked date of collection. 
• Changes requested where less than 2 working days remain to the booked collection will be declined and no refund will be given.

Booked items for collection should be placed at your normal refuse collection point by 07:30am on the morning of the arranged collection date. 

Items left at a location other than your normal refuse collection point (i.e. back garden or garage), or not are not available for collection from 7.30am on the day of the booked collection, will not be collected and no refund will be given.

Items must not be placed outside the boundary of your property (i.e. obstructing the pavement), placed prior to the morning of the booked collection or be left out without a collection booking. This will be considered as fly tipped, which is an offence under the Environmental Protection Act 1990 and could result in you being issued with a £200 penalty fine.

1.    The Service basics

1.1.       This agreement is made between the resident ('the resident') and Basildon Borough Council ('the Council') of The Basildon Centre, St. Martin's Square, Basildon SS14 1DL and sets out the terms and conditions under which the resident may use the Council's Bulky Waste collection service ('the Service').

1.2.       The Service is only available to Basildon Borough Council to domestic premises, as described as a residential property by the Local Land Property Gazetteer (LLPG) and must be collected from a domestic property within the Council boundary.

1.3.       The Service is for the collection of large or unwanted household items ('the bulky waste') that the customer cannot reuse or recycle (e.g. ‎furniture, white goods), that the customer cannot transport to the local Recycle Centre for Household Waste (local "tip"), household reuse or recycling ‎centres.‎

1.4.       ‎This service is for domestic household waste only. The Council will not collect fixtures, fittings or construction waste, and commercial or industrial waste.

1.5.       The payment for the Service is in advance and at the time of booking.

1.6.       The cost of the Service is determined by the Council on an annual basis, although the Council reserve the right to change this mid-year if deemed necessary.

2.    Booking the Service

2.1.       The resident must book a collection slot via the Council's website or call centre, for which payment must be made at time of booking to confirm collection slot.

2.2.       A Service is charged for up to 5 (five) items, an additional 5‎ (five)‎ items can also be booked for an additional charge. A maximum of 10 (ten) items can be booked.  Full details of Service charges can be found at https://www.basildon.gov.uk/specialcollections

2.3.       The Council does not offer any concessions to the collection fee.

2.4.       Payments must made by Debit Card or Credit Card. The Council does not accept cash payments.

2.5.       A resident can only book a collection slot from the property on it's usual refuse and recycling collection day.

2.6.       The collection slot is not a timed slot, collections can be made at anytime during the day of the collection slot.

2.7.       The resident must list all items that are to be collected at the time of booking, items incorrectly listed or additional items presented for collection will not be collected.  The full list of accepted items can be found https://www.basildon.gov.uk/specialcollections

2.8.       The resident must accurately describe the location that the bulky waste is to be presented at time of booking. The Council reserve the right to refuse a refund if the resident's description is not accurate.

2.9.       The resident will receive an email confirmation of the collection slot.  Residents that do not have an email address will not receive confirmation of booking in writing.

2.10.    Subject to any exemptions in section 4 below, refunds will not  be issued once a booking is made.

2.11.    Any amendments to the booking, or cancellation must be made a minimum of 2 working days prior to the collection slot. 

3.    Presentation of waste

3.1.       All bulky waste items must be presented for collection by 7:30am on the day of booked collection slot.

3.2.       The collection point should be presented on the property as close to the highway or access road as possible and should be a)  clearly visible to collection crew; b) the collection route is not obstructed e.g. by vehicles, other waste.

3.3.       All bulky waste items should be presented together in one position. If items need to be stacked, they should be stacked in a safe manner.  If the items are presented in a way deemed to be unsafe the resident may be requested to re-present the waste and the collection date rearranged.

3.4.       The bulky waste cannot be collected from within a house, flat, garage or shed etc.

3.5.       If the resident has steps leading to their property from the public footpath, the items must be ‎placed at the bottom of the steps at pavement level. They must be safely placed and must not be obstructive.‎

3.6.       The resident is responsible for the safe and secure storage of the bulky waste items until such time the collection has been made.

3.7.       The collection point for properties with difficult access e.g. flats, shall be agreed with the ‎Council prior to the collection. If a site visit is required to establish a collection point, the Council reserves the right to charge an additional fee.‎

3.8.       Any items stored within bulky waste items presented for collection MUST be removed prior to ‎collection. This includes removing food and liquids from fridges and freezers.‎  Any item inadvertently left with a bulky waste item will be disposed of, no compensation will be offered by the Council in such occurrences.

3.9.       The Council reserves the right to refuse a refund if the resident fails to present waste in time for collection, waste presented in wrong position or incorrectly listed items.

3.10.    A resident with a regular assisted collection service may receive assistance with collection if this is highlighted at time of booking.

4.    The collection and refunds

The Council accepts no liability for any damage caused to property in performing the ‎Service, or any damage or injury caused by the items whilst waiting collection.

4.1.       The Council reserves the right to defer or suspend the Service in exceptional circumstances (e.g. industrial action, riot, terrorist attack, war, fire, adverse weather conditions). No refunds will be payable in theses circumstances and the Council will use reasonable endeavours to rebook the collection as soon as possible.

4.2.       If the Council misses a collection when the items have been presented correctly, the Council, on notification, will use reasonable endeavours to return to collect within two working days. The Council will not issue refunds for missed collections.

4.3.       If the Council misses a collection and the resident independently arranges for collection of the bulky waste, the Council will not be responsible for any third party costs or any other costs incurred.

4.4.       If the booked bulky waste items are removed by a third party (e.g. a scrap dealer), with or without the resident's approval the Council will offer no refund.

4.5.       If a resident organises a collection and the resident independently arranges for collection of the bulky waste, the Council will not be responsible for any third party costs or any other costs incurred.

4.6.       If the presented items are contaminated in such a way that may cause a health hazard to the collection crew, the Council reserve the right to refuse collection and no refund will be offered.

4.7.       The Council reserve the right to refuse collection if collection crew are verbally abused or feel threatened in the process of collection and no refund will be offered.

4.8.       The Council shall not provide a refund to a resident where the resident cancels the collection less than 2 working days prior to the collection slot.

4.9.       The Council may at its discretion provide a refund to a resident where the collection  is cancelled more than 2 working days prior to the collection slot, and where the resident has acted reasonably, and without negligence or fraud.

4.10.    The service will recycle and reuse as much material as possible.  Items collected by the Council become the property of the Council and may be resold as part of a reuse scheme.

5.    Resident data

5.1.  The information provided by the resident will be held and processed by Basildon Borough Council. Information provided will be not be shared with other Council departments. Information will be held and disposed of in line with the Council's GDPR, Document Retention and Disposal Guidance. Any information that the Council has about a resident can be obtained by making a request in writing by using a Subject Access Request form. The Council's policy can be viewed at: data www.basildon.gov.uk/privacy-bulky-waste

6.    Other

6.1.  The Council reserves the right to vary these Terms & Conditions

Why we are collecting your data

Basildon Borough Council needs to collect your personal data to administer a bulky waste collection service.  

Information collected

• Name
• Address
• Email address
• Contact number

The data is collected through:

• Emails
• Post
• Phone
• Website

The basis for the processing

For Personal Data (any information related to a natural person or 'Data Subject' that can be used to directly or indirectly identify the person. For example an email address, telephone number or IP address (when linked with an identifier):

• Contract: to support business needs and deliver the bulky waste collection service

Who your information will be shared with

• Internal services: Depot Support Team, Refuse Collection Service, Sundries Accounts, Audit and Customer Resolution Centre.

• We have arrangements with a range of IT providers who support the Council's IT systems and services, therefore your data may be accessed by these suppliers. Where we have these arrangements there is always a contractual agreement with them to ensure they comply with the Data Protection Law. 

We will never sell your data, however it will be shared with third parties to:

• Comply with legal obligations and legislative requirements
• Help business partners, suppliers and sub-contractors to deliver any contract we enter with them or you
• To help if there is need of any professional or legal advice on a matter relating to you
• To help prevent fraud and/or tackle crime
• To improve and optimise the performance of our services

Provide accurate information

We need to hold accurate and up to date information about you so that we can deliver appropriate services. If any of your details change, you need to tell us as soon as possible so that we can update your records.

We will not:

• Use your information for marketing or sales purposes without your prior explicit consent
• Send or store your data abroad unless it meets the requirements of the Data Protection regulations
• Make decisions about you based on automated processing

How long will we hold your data for?

We will keep all records relating to the Bulky Waste collection service for a period of 7 years following notification that you no longer reside in the Borough.  Records will be securely deleted in line with our retention and disposal policy.  

Your rights

You have the right to access the personal information we hold about you. Any access requests are free of charge. If the information we hold about you is inaccurate, you have a right to have this corrected and you have the right to request completion of incomplete data. You have the right to ask us to erase your personal data in certain circumstances ('right to be forgotten').

You have the right to ask us to stop or restrict the processing of your personal data, in certain circumstances. Where possible, we will seek to comply with your request, but we may need to hold or process information to comply with a legal requirement.

You can make any of these requests by:

• Email: Data Protection Officer
• Phone: 01268 533333
• Letter to:

The Data Protection Officer
Basildon Borough Council
Basildon Centre,
St. Martin's Square,
Basildon
SS14 1DL.

If you are dissatisfied with how we have used your personal information, you can complain to the Information Commissioner's Office, by:

• Email: casework@ico.org.uk
• Phone: 0303 123 1113 (local rate) or 01625 545 745
• Letter to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Further independent advice about data protection, privacy and data sharing issues is available from the Information Commissioner's Office, see:

• Information Commissioner's Office (ICO).

The Lighthouse Furniture Project Ltd. are a not for profit charity providing low cost furniture to help people on low incomes. You too can help by donating your reusable furniture.

• Lighthouse Furniture Project Ltd.