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If you need to log an emergency repair to a council property, please call 0800 011 3241.

All webpages and PDFs are produced in the United Kingdom and written in only English. The default human language is identified as en-GB. Further information can be found in the accessibility statement shown in the footer of each page: www.basildon.gov.uk/accessibility

Your Data Matters

We live in a data-driven world. Almost every transaction and contact you have with us involves you sharing personal information, such as your name or address. You share data online too. Every time you visit our website, social media or send us an email.

Sharing information helps make life easier, more convenient and connected. But it it important that your information is used only in ways that you would reasonably expect. Data protection law makes sure everyone's data is used properly and legally.


You have rights to access and control the information that we hold and how we use this. 

To make sure the individual asking for this service is allowed the information and to protect you and us, we need to confirm your identity before we can action these services.  We will confirm your identity using secure digital ID software immediately after receiving a request for these services.  This may mean that the device you are asking for the service on will need access to a camera.


What do you want to do with your information?