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Planned maintenance of our systems on Friday 29 September may result in the temporary unavailability of this website or online forms. If you are affected by this, please try the site again later. We apologise for any inconvenience that this may cause.

All webpages and PDFs are produced in the United Kingdom and written in only English. The default human language is identified as en-GB. Further information can be found in the accessibility statement shown in the footer of each page:

Council housing repairs and maintenance

All Morgan Sindall staff, operatives and sub-contractors carry appropriate identification identifying them as employees of Morgan Sindall working on behalf of Basildon Council, and they will be willing to hand over their ID for closer inspection. 

Do not be embarrassed or afraid to ask someone claiming to be a Morgan Sindall representative to wait outside or to call you back later.  If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are.

For further information and guidance see  Bogus callers and phone fraudsters

Damp and mould

When the weather turns colder, damp and mould may form around the home. It's important to know what damp and mould look like and what to do if it arises.