There are steps you should take to protect your home and your personal details from bogus callers and telephone scammers.

Bogus callers and telephone scams come in many forms.  Bogus callers to your home can sometimes attempt to gain entry with the intention of stealing money and valuables.  Telephone scams are usually designed to convince you to hand over credit card or bank details.

Unfortunately, Basildon Council has heard of people claiming to represent the Council when they don't.  We do not want to alarms residents but would like to remind everyone to be vigilant.

Steps you should take to protect your home and personal details.

  • Be cautious.
  • Stop and think.  Are you expecting any visitors or a telephone call?
  • Where possible, we will make an appointment before visiting you in your home.
  • All Basildon Council employees carry the appropriate identification and will be willing to hand it over for closer inspection.
  • Do not let anyone into your home unless you are sure they are genuine.
  • Remember; It is unlikely anyone from Basildon Council will phone you unexpectedly and without previous communication.
  • Do not give out any personal details over the telephone unless you are sure the caller is genuine.
  • Do not be embarrassed or afraid to ask someone claiming to represent Basildon Council to wait outside or call you back,  until you have contacted us on 01268 533333 to confirm that the caller is who they say they are.

Report bogus callers, fraud and internet crime to Action Fraud, the UK's national fraud and internet crime reporting centre

If you have any personal concerns about bogus callers, fraud or internet crime , or if you feel you may have given out any personal information to a bogus caller or fraudster over the phone or online, you can contact Action Fraud, who will be happy to advise.

 Contact Action Fraud: