Make It Easy - Customer Resolution Centre
Our vision is to improve lives and create opportunity, putting our customers at the heart of what we do. We share information about our performance, and update this daily.
Customer satisfaction
We aim to achieve high levels of customer satisfaction across all of our service areas, feeding back the results of our satisfaction surveys.
Expected email response time
We aim to respond to emails and contact forms within 10 working days. A number of factors can affect the time taken to respond. Below shows how many requests are outstanding, and our performance against our 10 day target.
Save Time, Do it Online.
There is often no need to call us - you can access many services online 24/7.
See our Self Serve page to Pay, Apply for something or Report An Issue
Requested a Basildon Council service recently?
Have a look through our service standards to find out how long you can expect to wait for us to process and/or respond to your request.
Access our Service Standards here
You Said, We Did
We aim to learn from your comments, feedback, suggestions and complaints. Find out what changes we have introduced to improve aspects of our service at Make It Better.