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Planned maintenance of our systems on Friday 29 September may result in the temporary unavailability of this website or online forms. If you are affected by this, please try the site again later. We apologise for any inconvenience that this may cause.

All webpages and PDFs are produced in the United Kingdom and written in only English. The default human language is identified as en-GB. Further information can be found in the accessibility statement shown in the footer of each page: www.basildon.gov.uk/accessibility

Make It Easy - Customer Resolution Centre

We place customers at the heart of everything we do. Our vision is to improve lives and create opportunity and putting the customer first is how we are making this happen. As part of this, we are being open about the demand we experience in customer services. Now, our customers can see our peak periods and make the most of our services.


Customer satisfaction

We aim to achieve high levels of customer satisfaction across all of our service areas. The following is updated daily and shows the results of our satisfaction surveys, as well as providing a little more information to explain why - if residents did not get everything they needed in their call - why this was.


Expected email response time

We aim to respond to emails within 10 working days. A number of factors can affect the time taken to respond.

Oldest outstanding email per day


Save Time, Do it Online.

To avoid long wait times and receive a quicker turnaround, you can request services and find a host of information online.

Have a look through our Apply and Report web page for the full range of services available on our site.


Requested a Basildon Council service recently?

Have a look through our service standards to find out how long you can expect to wait for us to process and/or respond to your request.

Access our Service Standards here


You Said, We Did

We aim to learn from your comments, feedback, suggestions and complaints. Find out what changes we have introduced to improve aspects of our service at Make It Better.