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Planned maintenance of our systems on Friday 29 September may result in the temporary unavailability of this website or online forms. If you are affected by this, please try the site again later. We apologise for any inconvenience that this may cause.

All webpages and PDFs are produced in the United Kingdom and written in only English. The default human language is identified as en-GB. Further information can be found in the accessibility statement shown in the footer of each page:

My right to access data - Freedom Of Information

Under the Freedom of Information (FOI) Act, you can ask that we make available to you any information held by the council, that has not already been published. The act does not cover opinions or recollections unless they are already recorded. 

You will need to give us the below information at the time of asking for this service:

  • your name, address and contact details
  • a detailed description of the information that you want a copy of

Do it Online - Order a Replacement Container Online
   Submit a request under Freedom of Information

Once we receive your request under Freedom of Information, we will:

  • acknowledge receipt as soon as it is received
  • ​​review the request to make sure we can release the data
  • Inform you if a charge applies to be able to release it
  • provide you with the data within 20 working days
  • inform you if we will take longer than 20 working days to provide it


You can call our Customer Resolution team.  A team member would be happy to guide you through the form or fill this out for you.

  • Phone: 01268 533 333


Fee Regulations

The method of calculating charges within this policy is in accordance with the Freedom of Information and Data Protection (appropriate limits and fees) Regulations 2004.

Estimating the costs of processing requests; (section 4(3) of the FOI regulations)

When estimating the cost of complying with a written request for Information, Basildon Council will take into account the staff time involved in the following activities:

• Determining whether the information is held.

• Locating the information or a document that may contain the information.

• Retrieving and extracting the information, or a document that may contain the Information.

The cost of the above activities will be calculated by applying an hourly rate of £25 per person, (section 4(4) of the FOI regulations.)

When calculating the costs to process requests, the Council cannot take account of the time taken to consider whether information is exempt under the Act.

Where the cost to process a request is below £450

Where the cost of complying with a written request for information is estimated to be below £450, there will be no charge unless the disbursement costs (printing copying and postage) exceed £5. Where disbursement costs exceed £5, the applicant will be issued with a fees notice and must pay the costs within a period of three months before the Council can comply with the request. Disbursements costs applied by the Council are shown below.

Where the cost to process a request exceeds £450

In accordance with the Freedom of Information and Data Protection (appropriate Limits and Fees) Regulations 2004, the Council is not obliged to respond to a written request for information, where it estimates that the cost of complying with the request would be in excess of £450 (which equates to 18 hours of work at £25 per hour).

• Staff costs (£25 per hour) involved in determining whether the Council holds the information.

• Staff costs (£25 per hour) of locating, retrieving and extracting the information.

• Disbursement and staff costs (£25 per hour) incurred in informing the applicant that the information is held.

• Disbursement and staff costs (£25 per hour) incurred in communicating the information to the applicant.

• In all cases the costs must be 'reasonable'.

Campaign requests

If the Council receives two or more related requests within a period of 60 consecutive working days, from a person or different persons who appear to be acting in concert or in pursuance of a campaign, the costs of complying with the individual requests will be aggregated.



A4 Black & White 20p per sheet

A3 Black & White 30p per sheet

A4 Colour £1.00 per sheet

A3 Colour £1.50 per sheet

Prints from a PC:

Black & White 20p per page (additional cost for producing A3)

Colour £1.00 per page (additional cost for producing A3)

Photo quality paper prints £1.50 per page

Postage costs will also apply.

The Council will not charge for:

Providing information in an alternative format if the Disability Discrimination Act (DDA) covers the person requesting it, unless the original document was a priced publication. In this case, the charge for the alternative format will not exceed the cost of original publication.

Notifying charges

  • Where charges apply, the Council will notify the estimated charge to the applicant before doing any charged work.
  • Where there is a significant difference between the estimated and the actual charge, the Council will notify the applicant.
  • Where charges apply, the Council will require payment before compiling and supplying information.
  • If a charge is not paid within the specified time limit of 3 months, the information will not be supplied.