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Problems logging in

Password Issues

Avoid using smart / automatically generated passwords as these often contain character combinations which are incompatible with e-Services. Passwords should be 6-12 characters long.

The password we provide is temporary and only works once. If it has expired / is not working and you need a new password, you can generate a new temporary password via e-Services and then you will need to change it after you first successfully log in, to something else.

When trying to set a new password, you need to enter the temporary password you are provided into the 'Current Password' box. You then enter a new chosen password beneath that.

Not received a new password yet?

If you have used the Forgotten Password link, please allow up to 2hrs for a new password  to be received. Remember to check your junk items.

Forgotten / Unknown Username?

If you do not remember / know your username,  click here and then select  "Forgotten your username". Enter your email address and you will be sent your details.

Mobile Phone Number 

e-Services is only compatible with UK mobile phone numbers. These are 11 digits long and start with an "07". If you are entering a non UK mobile number (i.e. a number that does not start 07), you cannot use e-Services unless you have an alternative mobile you can try.

Please check the full mobile number you have entered. A lot of the issues reported to us are because part of the mobile entered has been mistyped.

No longer have access to your original email address?

Re-register for e-Services using your current email address, and your Council Tax, Benefits or Business Rates account number which can be found on your bill.

Register for e-Services (opens new window)

 

Still need help?

If you are still experiencing difficulties, please email eservices@basildon.gov.uk and we will help you.