Toggle menu


Need to contact us for an emergency outside of office hours? You can call us on 01268 533333. If it's regarding an emergency repair to a council property, the number to call is 0800 011 3241.

All webpages and PDFs are produced in the United Kingdom and written in only English. The default human language is identified as en-GB. Further information can be found in the accessibility statement shown in the footer of each page: www.basildon.gov.uk/accessibility

Commercial Partner and Client - Citizens Advice and Jobcentre Plus

Citizens Advice and Jobcentre Plus are another two partner bodies who are pivotal members of the Community Hub, they each command a customer presence in order to deliver essential services to residents.

Image showing Citizens Advice and Job Centre Plus Brand Logos

Image of the Basildon for Business Brand Logo
Image showing Citizens Advice and Job Centre Plus Brand Logos
Basildon Council rents office space to Citizens Advice and Jobcentre Plus

Since 2016, Citizens Advice and Jobcentre Plus have been based at Basildon Council's Town Centre offices in the Basildon Centre, to form an integral part of the Community Hub. This agreement enables both organisations to continue providing an extensive advice service to residents across the borough on a range of issues.

Case Study

The re-location involved around 150 staff in the move, which has generated an income for the council to protect other services. Around 60% of the work carried out by Citizens Advice is in relation to debt and benefits. The service offers consumer advice, employment assistance, family support and legal help.

The service also provides free, confidential and impartial advice and campaign on big issues affecting peoples lives. Our shared goal is to help everyone find a way forward, whatever problem they face.

The agreement is a strong example of the council's strategy to improve services and cost taxpayers less.

'Doesn't say how JCP and CA work together'

Further information and enquiries

Commercial Services

  • Address
    • Business Service Plus
    • Basildon Council
    • The Basildon Centre
    • St Martins Square
    • United Kingdom
    • SS14 1DL
    • Basildon, Essex