Customer services

Basildon Council always aims to deliver good quality, customer focused services that meet your needs.

Town centre offices at The Basildon Centre now closed to the general public
Our town centre offices at The Basildon Centre in St. Martins Square, Basildon are now closed to the general public until further notice, in order to help stop the spread of coronavirus and protect our staff and the public.

Residents and customers are advised to access council services and information from this website in the usual way.

CORONAVIRUS (COVID-19) enquiries
Email: for resident enquiries: coronavirusresidents@basildon.gov.uk (recommended for an early response)
Email: for business enquiries: coronavirusbusiness@basildon.gov.uk (recommended for an early response)
Phone: 01268 533333 (select option 1)

Emergency appointments only
Where necessary appointments will be arranged but these will only be given as an emergency.

Contact Basildon Council

Making a Payment to Basildon Council

Comments, Compliments and Complaints

Translating and Interpreting

Make It Happen : Putting the Customer First

Make It Easy : Make the Most of our Services

When to Expect a Response to Your Service Request

Freedom of Information

Make It Better : You Said We Did

Digital Strategy 2018-2021