Customer services

Basildon Council always aims to deliver good quality, customer focused services that meet your needs.

Our town centre offices at The Basildon Centre

Our town centre offices at The Basildon Centre in St. Martins Square, Basildon are now open from 9am-5pm for pre-booked appointments only. Please call 01268 533 333 to book an appointment.

The Essex Library branch in The Basildon Centre has now reopened.

Residents and customers are advised to access council services and information from this website in the usual way.

NHS Test and Trace in use

Visitors to the Basildon Centre who are not pre-booked will be asked to provide their details in order to comply with the Essex wide approach to NHS Test and Trace. For further information on NHS Test and Trace see:

NHS Test and Trace
Privacy Notice - NHS Test and Trace at Basildon Council

CORONAVIRUS (COVID-19) enquiries
Email: for resident enquiries: coronavirusresidents@basildon.gov.uk (recommended for an early response)
Email: for business enquiries: coronavirusbusiness@basildon.gov.uk (recommended for an early response)
Phone: 01268 533333 (select option 1)

Contact Basildon Council

How to pay Basildon Council

Comments, Compliments and Complaints

Make It Happen

We place customers at the heart of everything we do. Our vision is to improve lives and create opportunity - and putting the customer first is how we are making this happen.

Make It Easy

We place customers at the heart of everything we do. Our vision is to improve lives and create opportunity and putting the customer first is how we are making this happen. As part of this, we are being open about the demand we experience in customer services. Now, our customers can see our peak periods and make the most of our services.

When to Expect a Response to Your Service Request

Freedom of Information

Make It Better

Customers remain at the heart of everything we do. While we are working on our vision to improve lives and create opportunity - putting the customer first is how we are making this happen. Recently, we are developing services based on suggestions from residents. Below are some specific projects where we kept customers in mind. You said we did!

Digital Strategy 2018-2021

Providing evidence to Basildon Council