Basildon Council always aims to deliver good quality, customer focused services that meet your needs.


Please use alternative phone number until Monday 21 September 

We are aware of a technical fault with our call centre, effecting all calls using '01268 533333'. 

From Friday 18 September until Monday 21 September please alternatively call 0203 7013 587, where an advisor will help you as expected. Online services are unaffected.

We're working to get the issue solved and will keep you updated.

Our town centre offices at The Basildon Centre

Our town centre offices at The Basildon Centre in St. Martins Square, Basildon are now open from 9am-5pm for pre-booked appointments only. 

The Essex Library branch in The Basildon Centre has now reopened.

Residents and customers are advised to access council services and information from this website in the usual way.

NHS Test and Trace in use

Visitors to the Basildon Centre who are not pre-booked will be asked to provide their details in order to comply with the Essex wide approach to NHS Test and Trace. For further information on NHS Test and Trace see:

NHS Test and Trace
Privacy Notice - NHS Test and Trace at Basildon Council

CORONAVIRUS (COVID-19) enquiries
Email: for resident enquiries: (recommended for an early response)
Email: for business enquiries: (recommended for an early response)
Phone: 01268 533333 (select option 1)