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Properties on a Friday week 1 Waste and Recycling collection incorrectly showing a non-recycling collection due today 19th April 2025.

We are aware of an error impacting Friday week 1 waste collections, which meant some properties showed a non-recycling waste collection due today, 19th April, on Where I Live and the Our Street App, ahead of weekly collections starting from 28th April. This collection was showing in error and the issue which caused this has now been resolved. As per the bi-weekly week 1 waste collection still active, your next collection was due Saturday 26th April, and weekly thereafter. Please therefore take your black wheelie bin back in and represent this on your next collection date. Please accept our apologies for any inconvenience that this error may have caused.

4. Problem solving

Problem Solving

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The fourth leg of your essential digital skills journey will enable you to carry out the following with regards to 'Problem solving', as per the Government's Digital Skill Framework:

  • use the Internet to find information that helps you solve problems
  • use the Internet to find sources of help for a range of activities
  • use chat facilities (where available) on websites to help solve problems
  • use online tutorials, FAQs and advice forums to solve problems and improve your skills in using devices, software and applications

Move to the next module: Module 5 - Being Safe and legal Online.

Return to Basecamp: Essential Digital Skills - Training Material.

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