Toggle menu

If you need to log an emergency repair to a council property, please call 0800 011 3241.

All webpages and PDFs are produced in the United Kingdom and written in only English. The default human language is identified as en-GB. Further information can be found in the accessibility statement shown in the footer of each page:

Rough Sleeping

What is a rough sleeper?

The term 'rough sleeper' refers to people who are street homeless, with no access to accommodation. Rough sleepers may sleep in tents, doorways, alleyways or subways, amongst other places.

What should I do when I find someone sleeping rough?

If you find someone sleeping rough, you can report it via:

Offsite link to StreetLink - Report a rough sleeper

  • The national service website StreetLink
  • The phone, calling StreetLink on their 24/7 number 0300 500 0914.
  • Or even through the StreetLink app, available on both Android and Apple products.

If you ever see a rough sleeper and want to make a report please make note of any details you can, such as their location, buildings nearby, clothes they are wearing etc.

What is being done locally?

Graphic image shows the Sanctuary Supported Living - Basildon Homeless Outreach brand logo
Within Basildon Borough, Sanctuary Supported Living provides that all-important outreach support to rough sleepers.

When a report is made on StreetLink, the local Sanctuary outreach support workers are notified and will investigate at the earliest opportunity. Sanctuary Supported Living works closely with Basildon Council's Housing Solutions team, as well as with a wide range of local service providers and volunteers.

Severe weather provision

We also have the option to provide temporary accommodation to rough sleepers when very cold weather is forecast, at less than 0 degrees for 3 days, for the duration of the bad weather. When this type of weather occurs and it is accepted that the rough sleeper has nowhere to go, then temporary accommodation will be offered alongside advice for a limited period only.

What about those that are on the street but may not be rough sleeping?

Some people who appear to be sleeping rough may be engaged in street activities, such as drinking or begging, but in fact have somewhere to stay.

They may need a different type of response from local services, and this may mean that you do not see a change straight away.

This doesn't mean your alert to StreetLink is wasted, it is always better to get in touch about someone you think may be rough sleeping, so that local services can provide support if needed.