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Privacy Notice - Housing Choice

Last update: 07 March 2024

Why we are collecting your data

Basildon Borough Council need to collect your personal data so that officers can assess your housing needs with a view to provide housing advice and accommodation.

Information collected

  • Name
  • Address
  • Contact details
  • Family make-up/circumstances
  • Signature
  • Date of birth
  • Bank details
  • Financial information such as rent history, housing related debt, proof of benefits, mortgage reports, National Insurance Number, housing benefit, child benefit
  • Health and medical condition information
  • Biometric data
  • Lifestyle and social circumstances
  • Employment and education details
  • Licenses or permits held
  • Business activities
  • Racial and ethnical data
  • Criminal records including court proceedings and pending and unspent offences
  • Details of incidents of incidents of ASB and perpetrators details if known
  • Details of professional agencies involvement
  • Photos/images - passport and driving license for ID purposes
  • Current and previous address history
  • Immigration status
  • Death and birth certificates

This data is required so that we can assess your housing needs with a view to providing housing advice and/or accommodation.

The data is collected through:

  • Emails
  • Face to face at interviews
  • Post
  • Online form
  • Hard copy forms
  • Telephone
  • Correspondence
  • Online customer housing portal uploads
  • Third parties such as police, social services, council tax, other social landlords, courts, prisons, legal representatives and solicitors, debt collection and tracing agents, fraud prevention agents, healthcare professionals, probation services, social and welfare organisations, ombudsman, GPs, enforcement agencies, energy suppliers, charities, friends, and advocates
  • Existing Basildon Council case files and from other internal departments
  • H-Click government portal

The Legal/Lawful Bases for Processing

The lawful bases for processing are set out in Article 6 and 9 of the GDPR.

Personal Data:

  • 6(1)(b): Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract
  • 6(1)(c): Processing is necessary for compliance with a legal obligation
  • 6(1)(e): Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.


Special Category Data:

  • 9(2)(a): Explicit consent of the data subject, unless reliance on consent is prohibited by EU or Member State law
  • 9(2)(b): Processing is necessary for the purposes of carrying out the obligations and exercising specific rights of the controller
  • 9(2)(g): Processing is necessary for reasons of substantial public interest on the basis of Union or Member State law which is proportionate to the aim pursued and which contains appropriate safeguards


  • Abritas Online Customer Registration
  • Housing Applications - Homeseekers Online
  • Downsizer Scheme Applications
  • Tenancy Change Applications
  • Succession Applications
  • Tenancy Assignment applications
  • Mutual Exchange Applications
  • Tenancy Surrenders
  • Property Allocations-Permanent and Temporary 
  • Garage Applications and lettings
  • Homeless Applications
  • Temporary Accommodation
  • Homeseeker Application and Property Allocation Reviews
  • Homelessness Decision Reviews

Legal basis:

Legal or Public Task under one or more of the following:

  • The Housing Acts 1985, 1988, 1996, 2002, 2004
  • The Homelessness Reduction Act 2017
  • The Landlord and Tenant Act 1987
  • The Localism Act 2011
  • The Commonhold and Leasehold Reform Act 2002
  • Statutory guidance on social housing allocations for local authorities in England June 2012
  • Equality Act 2010
  • The Children Act 1989, 2004
  • Mental Capacity Act 20014
  • Prevention of Social Housing Fraud Act 2013
  • The Domestic Abuse Act 2021




  • Joint to sole tenancy
  • Change of name
  • Assignment of tenancy
  • Assignment by court order
  • End of tenancy
  • Surrenders - termination of tenancy
  • Mutual exchanges
  • Successions
  • Downsizing tenant applications
  • Aids and adaptations referrals




  • Homeseeker new tenant applications-for general needs and sheltered housing
  • Homeseeker existing tenant transfer applications-for general needs and sheltered housing
  • Management move applications




  • Online Garage applications



  • Property and garage tenancy terminations
  • Void administration
  • Property offers and allocations-temporary and permanent
  • Garage offers and allocations
  • Tenancy sign-ups


Public Task under one or more of the following -

  • The Housing Acts, 1985 1988, 1996, 2002, 2004 (as amended by the Homelessness Act)
  • Homelessness Reduction Act 2017
  • The Landlord and Tenant Act 1987
  • The Protection from Eviction Act 1997
  • Care Act 2014
  • The Children Act 1989 and Working Together to Safeguard Children 2015
  • Mental Health Act 2017
  • Crime and Disorder Act 2014

Contract - This relates to your tenancy/licence agreement



  • Homelessness Reduction Act assessments
  • Homelessness Prevention
  • Homelessness Relief
  • Homelessness main duty determination
  • Administration of rough sleeper services


Public Task under one or more of the following -

  • The Housing Acts, 1985 1988, 1996, 2002, 2004
  • Homelessness Act 2002
  • Homelessness Reduction Act 2017
  • The Landlord and Tenant Act 1987
  • Localism Act 2011
  • Homelessness (Suitability of Accommodation) (England) Order 2012
  • The Domestic Abuse Act 2021




  • Liaising with Landlords
  • Administration of Rent Deposit Schemes
  • Property inspections


Public Task under one or more of the following -

  • The Housing Act 1996
  • Homelessness Act 2002
  • Homelessness Reduction Act 2017
  • Localism Act 2011
  • Homelessness (Suitability of Accommodation) (England) Order 2012
  • The Domestic Abuse Act 2021




  • Interim and temporary accommodation placements
  • Interim and temporary accommodation rent account management
  • Interim and temporary accommodation - visiting officer
  • Interim and temporary accommodation possession proceedings


Contract - This relates to your temporary tenancy agreement

Public Task under one or more of the following -

  • The Housing Acts, 1985 1988, 1996, 2002, 2004 (as amended by the Homelessness Act)
  • Homelessness Reduction Act 2017
  • The Landlord and Tenant Act 1987
  • The Protection from Eviction Act 1997
  • The Domestic Abuse Act 20



  • Domestic Abuse advice and assistance
  • Sourcing refuge and safe accommodation spaces


Public Task under one or more of the following -

  • The Housing Act 1996
  • Homelessness Act 2002
  • Homelessness Reduction Act 2017
  • Localism Act 2011
  • The Domestic Abuse Act 2021



  • Homeseeker application reviews
  • Temporary and permanent tenancy offer reviews
  • Homelessness decision reviews


Who your information will be shared with

  1. Internal services and departments, e.g. housing benefits, fraud, council tax, legal representatives, anti-social behaviour team, customer service centre and scanning team, housing solutions team, temporary accommodation team, South Essex domestic abuse hub, housing rents team, business support team, repairs team, voids team, councillors, and MP's etc.
  2. Other bodies e.g. HMRC, data processors, DWP, housing associations, law enforcement and police, social services, other social or private landlords, other local authorities, healthcare, social and welfare organisations, debt collection and tracing agents, courts and tribunals, prisons, ombudsman, legal representatives and representatives of the person whose personal data we are processing, credit reference agencies when we conduct searches through TransUnion, partner organisations and local and central government, probation services, armed forces, GPs and hospitals etc.
  3. Referral service We may also refer applicants to relevant services via Frontline Referral Service Portal.
  4. IT providers We have arrangements with a range of IT providers who support the Council's IT systems and services, therefore your data may be accessed by these suppliers. Where we have these arrangements there is always a contractual agreement with them to ensure they comply with the Data Protection Law.
  5. TransUnionWe use TransUnion to perform identity and fraud checks, for example, when processing your application. TransUnion acts as a controller in respect of any personal data shared by Basildon Borough Council.  TransUnion shall process such personal data in accordance with the notice displayed on the TransUnion website, at or such URL as is notified to the Client from time to time.
  6. Tenants Save Money (TSM) Ltd We have arrangements with Tenants Save Money (TSM) Ltd. Basildon Council will share contact details of prospective tenants with TSM as part of the arrangements and TSM will contact new tenants separately to assist them in ensuring that their energy supply is not interrupted during their move to a Basildon Council property. Upon transferring the information to TSM, TSM will become the controller of that information. TSM shall process such personal data in accordance with their Privacy Notice which can be found at Privacy-Policy | TSM Void Energy Service. (

We will never sell your data; however, it will be shared with third parties to:

  • Comply with legal obligations and legislative requirements
  • Help business partners, suppliers, and sub-contractors to deliver any contract we enter with them or you
  • To help if there is need of any professional or legal advice on a matter relating to you
  • To help prevent fraud and/or tackle crime
  • To improve and optimise the performance of our services



Provide accurate information

We need to hold accurate and up to date information about you so that we can deliver appropriate services. If any of your details change, you need to tell us as soon as possible so that we can update your records.

We will not:

  • Use your information for marketing or sales purposes without your prior explicit consent.
  • Send or store your data abroad unless it meets the requirements of the Data Protection regulation

We will:

  • Make a decision about you based on automated processing in relation to qualification for acceptance onto the Homeseekers register and this processing is based on information that you enter onto the system via the online registration form.  A review of this automated decision is available upon request by completing the decision review form online.

How long will we hold your data for?


  • The data that you provide will remain with us for the duration that you are an applicant, i.e., active or suspended
  • We will keep some records as long as you are an applicant or accessing housing advice.
  • Homeseeker applicants and garage applicants' personal data will be deleted 7 years after the application is closed, cancelled or the applicant is housed. This timescale complies with Councils current Retention Schedule and also the Retention Guidelines for Local Government produced by The Records Management Society of Great Britain under common practice 
  • Personal details in relation to tenancies are stored indefinitely on a secure system

Your rights

You have the right to access the personal information we hold about you.  Any access requests are free of charge.  If the information we hold about you is inaccurate, you have a right to have this corrected and you have the right to request completion of incomplete data.

You have the right to ask us to erase your personal data in certain circumstances ('right to be forgotten'). However, this is not automatic and it's subject to your current/ongoing relationship with the council.

You have the right to ask us to stop or restrict the processing of your personal data, in certain circumstances.  Where possible, we will seek to comply with your request, but we may need to hold or process information to comply with a legal requirement.

You can make any of these requests by:

Online form :  Legal Information (


Phone: 01268 533333

Letter to:

The Data Protection Officer
Basildon Borough Council
Basildon Centre,
St. Martin's Square,
SS14 1DL

If you have a complaint, contact the Tenancy Services team in the first instance. If the Tenancy Services team are not able to address your concern or you are not satisfied, please contact our Data Protection team using any of the contact details above.

If you are still concerned or dissatisfied about the way your concerns have been handled after contacting our Data Protection team, you can complain to the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Cheshire SK9 5AF

Further independent advice about data protection, privacy and data sharing issues is available from the Information Commissioner's Office, see: (opens new window)