The Garden Waste Weekly Subscription Service

Within 10 working days of signing up, you will receive;

• A letter with details of your sign up
• A permit sticker with instructions on how to fix this to your container(s)
• Garden waste container(s), if you tell us that you do not already have these.

Users will receive a permit sticker within 10 working days of signing up to, and paying for, the service. This must be fixed to the green garden container. Crews will have route information of households that have signed up to to the collection service.

Only container(s) supplied by Basildon Borough Council and clearly displaying the right permit sticker will be emptied.

Permit stickers must remain stuck to the bin at all times in order for it to be emptied. If you remove the sticker or it comes away and you need a replacement, you can request one by calling our Customer Resolution Team. 

Subscribers may be charged for a replacement permit.

If you need a replacement garden waste container, please call our Customer Resolution Team.

The Council may charge for a replacement container(s) if it is deemed the damage to the container(s) is caused by incorrect storage, use or deliberate causation.

To add an additional green bin to your garden waste subscription;

Call our Customer Resolution Team. You will need to make a payment over the phone at the time of adding additional container(s). The cost per additional container in 2023/24 is £15.

To reduce the number of bins being collected;

Call our Customer Resolution Team. A refund will only be issued if the additional containers are cancelled within the 14 day cooling off period. For full details, please refer to our terms and conditions.

Some properties will not be accepted for the service. This is because of the property type or for access reasons. 

If your household did not receive a garden waste collection service before the changes, you won't be able to sign up.

A discount is automatically set for the first year of launching this new service. The cost of the service will be as follows:

• 2023/24: £25 for one garden container collection and £15 for each extra container. 
  • A total of 37 collections will be made in this sign up year.
• 2024/25 onwards: £50 for one garden container collection and £25 for each extra container. 
  • A total of 42 collections will be made.

A maximum of 10 containers can be signed up to a single address within the Borough.

There are a number of options available to you;

• You can keep the green container(s) on your property,

• you can drop the container(s) off at Barleylands Recycling Centre,

• you can call us and ask for the container(s) to be collected. Please be aware that we will not be collecting garden container(s) within the first few months of going live.

You will no longer be able to present garden waste in compostable sacks.

We will only be collecting from wheeled bins provided by The Council as part of the subscription service.

You can use your compostable sacks for other means, such as taking garden waste to your local recycling centre.

If you are moving to a new address within the Basildon Borough

Please contact our Customer Resolution Team once you have moved into the new property and ask for your subscription address to be updated.

If you are moving to a new address outside of the Basildon Borough

Please contact our Customer Resolution Team once you have moved into the new address and tell us that you no longer need the garden waste subscription service.  Please note that no refund will be given unless this is within the 14 day cooling off period. For full details, please see our terms and conditions.

In 2023/24, the subscription period will run from 5 June 2023 - 31 March 2024 as we launch the new service.

The standard subscription year from 2024/25 onwards will run from 1 April to 31 March each year.

If you registered an email address with us on sign-up, you will automatically receive a renewal email with options in March.