The Garden Waste Subscription Service

Subscribe to the weekly garden waste subscription service for 2024/2025.

The cost of the service per year:

£50 for one garden container collection
£25 for each extra container

The charges stated apply from Monday 1 April 2024 to Monday 31 March 2025. A total of forty-six collections will be made as the service will be suspended for a 6 week winter closure. Further details can be read on the service terms and conditions

A maximum of 10 containers can be signed up to a single address within the borough.

Title of the document Click here to sign up for the 2024/25 Garden Waste Subscription Service

How do I renew my subscription?

If you registered an email address with us on sign-up, you will automatically receive a renewal email with options in March.

How do I add an additional bin to my existing subscription?

To add an additional green bin to your garden waste subscription;

Call our Customer Resolution Team. You will need to make a payment over the phone at the time of adding additional container(s). The cost per additional container in 2024/25 is £25.

Can I remove a bin from my garden subscription?

To reduce the number of bins being collected;

Call our Customer Resolution Team. A refund will only be issued if the additional containers are cancelled within the 14 day cooling off period. For full details, please refer to our terms and conditions.

What period am I subscribing for?

The standard subscription year will run from 1 April to 31 March each year.

What happens once I sign up/renew?

Within 10 working days of signing up, you will receive;

A letter with details of your sign up
A permit sticker with instructions on how to fix this to your container(s)
Garden waste container(s), if you tell us that you do not already have these.

How do I order a replacement permit sticker?

Permit stickers must remain stuck to the bin at all times in order for it to be emptied. If you remove the sticker or it comes away and you need a replacement, you can request one by calling our Customer Resolution Team.

Subscribers may be charged for a replacement permit.

Can every property sign up to the service?

Some properties will not be accepted for the service. This is because of the property type or for access reasons.

If your household did not receive a garden waste collection service before the changes, you won't be able to sign up.

Am I still able to use my garden waste compostable sacks?

You will no longer be able to present garden waste in compostable sacks.

We will only be collecting from wheeled bins provided by The Council as part of the subscription service.

You can use your compostable sacks for other means, such as taking garden waste to your local recycling centre.

I am moving to a new property and have a live subscription. How do I transfer this to the new address?

If you are moving to a new address within the Basildon Borough

Please contact our Customer Resolution Team once you have moved into the new property and ask for your subscription address to be updated.

If you are moving to a new address outside of the Basildon Borough

Please contact our Customer Resolution Team once you have moved into the new address and tell us that you no longer need the garden waste subscription service. Please note that no refund will be given unless this is within the 14 day cooling off period. For full details, please see our terms and conditions.