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If you need to log an emergency repair to a council property, please call 0800 011 3241.

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Support with bills and money

Support to make the most of your money and find help if you need it.

Cost of living pages - Support with bills and money

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Cost of living pages - Support with bills and money
Here is a list of services and support that you may find useful.

Basildon Council

Essex County Council

Other support

Morgan Sindall Property Services Energy Cafes

These friendly, informal sessions provided by Morgan Sindall Property Services are delivered virtually via Teams on the first Wednesday of each month from 11am to 12.30pm.

Those running the sessions have passed a Level 3 qualification in Energy Awareness with the National Energy Action, enabling them to advise residents on the following:

  • Making sure your home is energy efficient
  • What to do if you're struggling to pay your energy bills
  • The best boiler and thermostat controls for heating your home efficiently
  • Grants and benefits to help you pay your energy bills
  • Signposting for extra support to other agencies

If you would like to sign up or discuss alternative locations and times, please get in touch          

Personalised support

With expert knowledge of Basildon Council's council tax and benefits and housing services - the Community Engagement team can help with a range of issues. Because our advisors know the services inside out, there's a wide range of support the team can provide.

Talk to us about:

  • Benefits advice
  • Council Tax
  • Universal Credit
  • Housing and homelessness assistance
  • Mental health
  • Employability

To book an informal, private conversation with the team, visit our website Community Engagement Team

Improve your financial health

Basildon Credit Union is a not-for-profit organisation owned and controlled by members, with no outside shareholders to satisfy. Members save regularly every month, from as little as £5 per month. This forms a pool of money which is lent to members by way of loans at reasonable rates of interest.

To join Basildon Credit Union Limited you need to live and/or work within the County of Essex.

Find out more:

Credit Unions are regulated by the Financial Conduct Authority and the Prudential Regulation Authority, just like banks and building societies. Our Members' savings are protected by the Financial Services Compensation Scheme (FSCS)