Privately rented homes - Reporting problems with disrepair

Tenants of private landlords

Before contacting us, you must report any disrepair problem to your landlord and be able to produce evidence of doing so.

If you are a private tenant and after a reasonable period of time, (normally 14 days), repairs have not been carried out, you can report the matter to our Environmental Health services. See contact details bottom of page.

If you think the works are dangerous or urgent contact Environmental Health services at the same time that you contact your landlord. See contact details bottom of page.

Tenants of a Registered Social Landlord (RSL) or Housing Association (HA)

If you are a tenant of a Registered Social Landlord (RSL) or Housing Association (HA), your Landlord will have a formal complaints procedure and you will need to have been through this process first before we can take your complaint further.

If you have been through a formal complaints procedure and repairs have not been carried out, you can report the matter to our Environmental Health services. See contact details bottom of page.

Help to report disrepair problems to your landlord

The housing charity Shelter provides useful information on reporting repairs to landlords, including a letter template. See links below...

• Shelter - How to report repairs to a private landlord (opens new window)

Further information and enquiries

• Enquiries please to our Environmental Health services. See contact details below.