Hackney Carriage Complaint
If you have cause for complaint about a licensed driver or vehicle, please complete the form below which will be forwarded to the Licensing Office who will investigate the matter.
A passenger in a Hackney Carriage or Private Hire Vehicle licensed by Basildon Borough Council can expect:-
- that the vehicle will be clean, inside and out;
- that the driver will be clean, courteous and helpful;
- that the driver will not smoke or use his mobile phone whilst you are in the car;
- that you will be taken to your destination by the most direct route;
- that you will be driven safely and in accordance with the law.
A driver of a Hackney Carriage or Private Hire Vehicle licensed by Basildon Borough Council can expect that their passenger:-
- will be courteous;
- will not damage the vehicle;
- wear a seat belt and ensure that any children with them also wear seat belts;
- will comply with the reasonable requests of the driver, particularly where they relate to the safety of the passenger;
- will pay the metered fare at the end of the journey;
- will not leave any property in the vehicle.