The following accessibility statement outlines the current position with regard to our commitment to provide a website that is accessible to as many users as possible.

Accessibility statement for www.basildon.gov.uk

This website is run by Basildon Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

Accessibility tools and advice

Browsealoud - digital inclusion software

This website includes free access to Browsealoud digital inclusion software which offers a host of website reading and translation support - helping visitors to access and understand our website better. Browsealoud includes the following features:

  • text-to-speech: click on or select any text to hear it read aloud
  • translation: written and spoken translations in multiple languages
  • text magnification: enlarges text and reads it out loud
  • mp3 generation: converts selected text into an MP3 audio file
  • screen mask: blocks distractions on screen with a tinted mask
  • web page simplifier: removes clutter from the screen, displaying only the main text
  • settings: customise options to suit individual needs or preferences

Try Browsealoud out - it's free!
Image of the BrowseAloud brand logo

Click the Browsealoud icon at the top right of each page to launch the BrowseAloud toolbar.  When you see the BrowseAloud toolbar you can explore the various toolbar options and settings or simply click on any text to hear it read out loud.
 

AbilityNet - advice on making your device easier to use if you have a disability

AbilityNet has advice on making your device easier to use if you have a disability:

How accessible this website is

We know some parts of this website aren't fully accessible:

  • We have no keyboard activated 'skip to main content' feature on this website
  • We have no option to skip repeated text
  • Our search box does not display an alt text description or a separate 'search' button (we recommend site visitors simply enter the search term and then press 'Return')
  • We have no top level heading on our homepage
  • The language definition has not been declared
  • On some web pages or online forms the keyboard tab order may be incorrect
  • On some pages or online forms the keyboard tab focus may not work in some tab positions
  • Some of the images on our site do not display appropriate alt text
  • The colour contrast on our cookie notice is not sufficiently defined. This affects any page when the site is first viewed
  • many Adobe PDF, Microsoft Word documents and spreadsheets are not fully accessible to screen reader software
  • live video streams do not have captions

What to do if you cannot access parts of this website

Please contact us if you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Basildon Borough Council
The Basildon Centre
St. Martin's Square
Basildon
Essex
SS14 1DL

We'll consider your request and get back to you within 10 working  days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact us:

Basildon Borough Council
The Basildon Centre
St. Martin's Square
Basildon
Essex
SS14 1DL

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Text Relay

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

  • Text Relay - Text: 18001 Telephone: 01268 533333.

Audio induction loops

Our town centre offices at The Basildon Centre have audio induction loops.

British Sign Language (BSL) interpreter

If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter to help with:

  • Council Tax enquiries
  • Housing application enquiries.

Find out how to Contact Basildon Council.

Technical information about this website's accessibility

Basildon Borough Council is committed to making its website accessible, in accordance with the  Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Issues with Navigation and accessing information

  • On some web pages or online forms the keyboard tab order may be incorrect
  • On some pages or online forms the keyboard tab focus may not work in some tab positions
  • We have no keyboard activated 'skip to main content' feature on this website
  • We have no option to skip repeated text
  • Our search box does not display an alt text description or a separate 'search' button (we recommend site visitors simply enter the search term and then press 'Return')

Issues with Acrobat PDFs and Microsoft documents and spreadsheets

  • Many of our older PDFs and Word documents don't meet accessibility standards - for example, they may not be marked up so they are accessible to a screen reader.
  • Some of our PDFs and Word documents are essential to providing our services. For example, we have reports and guidance documents published as PDFs and application forms available only as Word or Adobe Acrobat documents.
  • We plan to create a register of documents which are essential for service delivery and then work to convert these to HTML pages and forms. We aim to have made significant progress by 23 September 2020.
  • We understand that the regulations do not require us to fix PDFs or other documents published before 23 September 2018, if they're not essential to providing our services.
  • We aim, to ensure that any new PDFs or Word documents we publish from 23 September 2019 onwards will meet the  accessibility standards

Issues with images, video and audio

  • We have a small number of embedded videos on our site. These do not have captions.
  • Some of the images on our site do not display appropriate alt text.

Issues with interactive tools and transactions

  • On some online forms the keyboard tab order may be incorrect
  • On some online forms the keyboard tab focus may not work in some tab positions

Non compliance with the accessibility regulations

  • Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
  • We plan to add text alternatives for all images by December 2019. When we publish new content we'll make sure our use of images meets accessibility standards.

How we tested this website

This website was tested by Siteimprove and they report their findings to us every week.

Siteimprove checks across the whole of our site on a regular basis and reports on:

  • Pages that conform to WCAG A, AA or AAA standards
  • Issues with CSS validation
  • Issues with HTML validation
  • PDF accessibility including problems with tagging, language definition, headings and labels

We tested:

What we're doing to improve accessibility

We are currently working on an accessibility roadmap which will show how and when we plan to improve accessibility on this website.

This statement was prepared on 23 September 2019. It is yet to be updated.