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Hygiene Rating Scheme

Local food businesses are inspected to make sure that all food is handled and prepared safely.

The Food Hygiene Rating Scheme

Basildon Borough Council takes part in the Food Standards Agency's (FSA's) national Food Hygiene Rating Scheme (opens new window).

This replaces our previous "Scores on the Doors" scheme and aims to provide a single, easy to understand scheme for businesses and their users, based on food hygiene standards found at the time.

How the ratings are worked out

Local food businesses are inspected to make sure that all food is handled and prepared safely.

After a premises has been inspected, an overall number rating, from zero (the worst) to five (the best) is awarded.

Three areas are assessed:

  • Food hygiene
  • Structure and cleanliness
  • Confidence in management

The rating does not reflect the quality of food or the standard of service provided to customers.

Information for Businesses

Right of appeal

Businesses will be notified of their food hygiene score and rating after the inspection. Once notified, they will have 21 days in which to appeal, if they feel that the rating is unjust. The food business operator is encouraged to contact the inspecting officer in the first instance, and then if the matter cannot be resolved, a formal appeal may be lodged with the Environmental Health Manager, by downloading and submitting a completed copy of the Appeal Form, see...

When an appeal has been lodged the outcome has to be decided within 21 days. Until the appeal has been decided, the rating will not be published on the website.

Provision of stickers

All businesses which are within the scheme will be issued with window stickers. It is not currently against the law if a business does not display these, but it is possible that this could change in the future.

Right to reply

Food business operators are entitled to lodge a 'right to reply' following an inspection. This will then be published on the website with the score.

Comments need to be made in writing on the Right to Reply Form, and sent to the inspecting officer, see...

The text published on the website may be edited to remove any offensive, defamatory, or clearly inaccurate or irrelevant remarks.

Request for a further revisit for the purposes of re-scoring

If the food business operator has taken action to correct any issues raised as a result of the inspection they are entitled to apply to be re-scored. A request to be re-scored can be made at any time after the inspection and should be made in writing by downloading and completing the following Request for Revisit Form...

There will be a charge of £190.00 for each re-score visit carried out at your request. Payment can be made by telephoning the Council on 01268 533333. The re-score visit will be carried out, unannounced, within three months of receipt of your written application and payment.

If a re-visit is carried out it will be another full inspection and will look at all aspects of food hygiene, not just the issues raised at the last visit.

Any number of revisits can be requested between formal inspections (subject to receipt of the payment above), but all applications will need to show what steps have been taken to make improvements.

The council can refuse to undertake the revisit, if the case made by the food business operator is not sustained or if insufficient evidence is provided.

Note: There is no guarantee that a revisit to rescore will result in an improved rating. It is possible that the rating could remain the same or even go down, if insufficient action has been taken or if further issues are identified.

Revisits for rescoring will be unannounced.

If you require any further information or advice please contact us, using the details below.

Exempt businesses

Certain businesses are exempt from the scheme. This mainly affects businesses such as childminders and where caring services are provided in the home environment. At the present time, exempt businesses cannot "opt in" to the scheme

Excluded businesses

Certain businesses are excluded from the scheme where they do not supply food direct to consumers, e.g. manufacturers and transporters. At the present time excluded businesses cannot "opt in" to the scheme.