In the news: Basildon Council Unveils 'Next Generation Council' to Enhance Services for Residents and Businesses
Basildon Council is excited to introduce its 'Next Generation Council' forward-thinking initiative, designed to improve the everyday lives of residents and businesses by delivering smarter, faster, and more accessible services.
This ambitious initiative focuses on two key areas: the 'Resident, Digital, and Transformation Strategy', and the 'AI Strategy', aimed at making it easier for residents to connect with the council and access the services they need.
Putting Residents First with Digital Transformation
The Resident, Digital, and Transformation Strategy is all about making life simpler for residents by providing easier and faster access to council services. Whether it's booking a bulky waste collection, reporting an issue, or staying informed about community updates, residents will experience:
- Quick and easy access to services anytime, anywhere, through the council's website and app.
- Improved communication, ensuring residents stay informed and connected.
- Support for everyone, including initiatives to help those who may face challenges accessing digital services.
Working with our trusted partners, Microsoft and HSO, Basildon Council is committed to bringing modern, accessible, and efficient services to the community and workforce.
Smarter Services with AI
The AI Strategy will introduce intelligent tools that make interacting with the council even easier and more personalised. Residents can look forward to:
- Instant help from AI-powered Assistants for quick answers to their queries.
- Better service delivery, with automated processes speeding up responses and reducing waiting times.
- More personalised support, ensuring services meet the unique needs of each resident.
By using AI, Basildon Council is making services smarter, more efficient, and more accessible for everyone.
Our Commitment for the Year Ahead
Over the next year, Basildon Council will:
- Roll out new self-service digital tools to make it easier for residents to interact with council services at their convenience.
- Expand AI-driven solutions to improve response times and provide more personalised support.
- Implement targeted digital inclusion initiatives to support residents who need extra help accessing services.
- Strengthen data governance to ensure accuracy and efficiency in service delivery.
- Continue working with partners to explore new innovations that will benefit the community.
"We are committed to putting our residents first and making services easier, faster, and more accessible for everyone" said Councillor Maryam Yaqub, Cabinet Member for Digital Futures and Data Analytics. "This is an exciting step forward for Basildon, and we encourage residents to get involved and see how these changes will benefit them."
Ends
Published 24 January 2025
Contact Basildon Council's Press Office at pressoffice@basildon.gov.uk for further information.