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If you need to log an emergency repair to a council property, please call 0800 011 3241.

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Appeal a Council Tax Support or Housing Benefit decision

If you have applied for a council tax discount and would like to appeal the decision, please see information below.

After viewing your claim for Housing Benefit or Local Council Tax Support (LCTS), we will send you a letter showing the information used to work out your claim, including details on your household, income, capital and rent. The letter also highlights the start and end dates of your claim.

If you don't understand the decision

If you do not understand our decision or you want to know more you can request a 'Statement of Reasons'.  This is a detailed explanation as to how we have made our decision.

If you think the decision is wrong

If you disagree with our decision you have one month from the date of decision to ask for a Reconsideration.  An officer will review the original decision made and will contact you with the outcome.

Please complete a Benefits Reconsideration Form.

If the decision changes in your favour we will send you a notification letter detailing the revised entitlement.  If the decision does not change, you will be notified in writing and you will have one month from the date of the letter to make a formal appeal.

I wish to make an Appeal about my Housing Benefit

If you are still unhappy with our decision you can request an appeal in writing within one month of the date of the original decision. Any appeal must be signed. If you ask for this we will always look at the claim again in any case, before we send any information to the Tribunals Service.  

I wish to make an Appeal about my Local Council Tax Support

If you are still unhappy with our decision you can request an appeal in writing within two months of the date of the original decision. Any appeal must be signed. If the council cannot resolve your appeal or you do not get a reply within two months you may appeal to the Valuation Tribunal direct. You must do this within two months of the date when the Council notified you of its decision, or, if you have received no reply from the Council, within four months from the date of your initial appeal.

You will need to fill in an appeal form if you wish to appeal direct to the Tribunal Service. You can do this online at www.valuationtribunal.gov.uk.