Privacy Notice - Felmore Court and Fore Street Sheltered Accommodation Consultation

Service: Corporate Services

Department: Strategy and Governance and Housing and Property

Date: 29 August 2023

Why we are collecting your data?

Basildon Borough Council needs to collect your personal data to enable the Council to understand your views on proposals to change some sheltered housing provision on Felmore Court and Fore Street schemes to general needs accommodation.

Information Collected

• Post Code
• Whether you are a resident of a sheltered accommodation scheme, living near an accommodation scheme, or a resident with an interest in the relevant sheltered schemes
• Age
• Gender
• Disability 
• Ethnicity

The data is collected through:

• Online form

The basis for the processing

• Consent:The individual has given clear consent for the Council to process their personal data for a specific purpose.
• Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.
• Explicit Consent
• Substantial public interest conditions

Who your information will be shared with

• Other internal Council departments, Council Officers, Council Contractors.
• We have arrangements with a range of IT providers who support the Council's IT systems and services, therefore your data may be accessed by these suppliers. Where we have these arrangements there is always a contractual agreement with them to ensure they comply with the Data Protection Law.

Your data will be shared with third parties to:

• Comply with legal obligations and legislative requirements
• Help business partners, suppliers and sub-contractors to deliver any contract we enter with them or you
• To help if there is need of any professional or legal advice on a matter relating to you
• To help prevent fraud and/or tackle crime
• To improve and optimise the performance of our services

We will never sell your data

Provide accurate information

We need to hold accurate and up to date information about you so that we can deliver appropriate services. If any of your details change, you need to tell us as soon as possible so that we can update your records.

We will not:

• Use your information for marketing or sales purposes without your prior explicit consent.
• Send or store your data abroad unless it meets the requirements of the Data Protection regulations.
• Make decisions about you based on automated processing.

How long will we hold your data for?

We will keep all submitted customer surveys / forms which relate to this survey for a maximum of 1 year from the date they are received.

The council has the right to continue to hold anonymised data as there will be no way of identifying individuals' personal information from the analysis created using the results of a customer survey / form being submitted by a customer. This analysis will be deleted as per the Council's general retention policy.

Your rights

You have the right to access the personal information we hold about you. Any access requests are free of charge. If the information we hold about you is inaccurate, you have a right to have this corrected and you have the right to request completion of incomplete data. You have the right to ask us to erase your personal data in certain circumstances ('right to be forgotten').

You have the right to ask us to stop or restrict the processing of your personal data, in certain circumstances. Where possible, we will seek to comply with your request, but we may need to hold or process information to comply with a legal requirement.

You can make any of these requests by:

• Email: Data Protection Officer (opens new window)
• Phone: 01268 533333
• Letter to:

If you have a complaint, contact Policy, Performance and Insights Team in the first instance at ppit@basildon.gov.uk If the Policy, Performance and Insights Team are not able to address your concern or you are not satisfied, please contact our Data Protection team using any of the contact details above.

If you are still concerned or dissatisfied about the way your concerns have been handled after contacting our Data Protection team, you can complain to the Information Commissioner's Office, by:

• Email: casework@ico.org.uk (opens new window)
• Phone: 0303 123 1113 (local rate) or 01625 545 745
• Letter to: