Complaints and compliments

Basildon Council is committed to listening to feedback from its customers - positive or negative - and learning from this feedback to continually improve our services to our customers.

We know that things go wrong sometimes and that we don't always get it right first time. We welcome reports of what went wrong and feedback on our services so that we can resolve the issue for you now, and get it right, first time, more often in the future.

For ease of informing us, we have provided some direct links to forms to let us know about the issue you may be experiencing. If the issue you are reporting is not listed, please see the below boxes for further ways to tell us what went well or what went wrong.

Log a compliment for a service, contractor or officer

Have you had a positive experience with a service, contractor or officer and would like to share that experience with us?

Tell us what went well - log a compliment

Log a complaint against a service, contractor or officer

Are you dissatisfied about the standard of service, action or lack of action taken by the Council, one of our contractors or an officer?

Tell us what went wrong - make a complaint

Log a complaint against a Councillor

Do you want to register a complaint alleging a breach of the Code of Conduct by a Borough Councillor or a Town, Village or Parish Councillor?

Submit a complaint alleging a breach of the code of conduct by a Basildon Borough councillor or by a local Town, Parish or Village councillor