Homeless advice and assistance
If you are homeless or concerned about becoming homeless, please call us on 01268 533333 and speak to a member of the Housing Solutions Team.
Utility and Contribution charges
As of 20 November 2023, Basildon Borough Council implemented utility and contribution charges for all clients placed in emergency accommodation.
All clients will be responsible for paying a weekly utility charge. This cost goes towards the utilities at the hotels/B&B's and Nightly lets such as water, heating, and cooking facilities if applicable.
Depending on your housing benefit entitlement, some clients will also need to pay a contribution charge towards the cost of the stay. The contribution charge can range from £20-£99 per week depending on your entitlement but will be capped at a maximum charge of £99.
If you are staying across more than 1 room, there will be a 50% charge of the room cost for each subsequent room.
Please note, anyone that is not entitled to housing benefit due to earnings, fails to make a claim, or is eligible but fails to supply the requested information to support a claim will be charged the full weekly cost of £99 per week as a contribution charge as well as the utility charge.
This is standard practice across local authorities and our surrounding neighbours implement this charge at similar levels.
Accommodation is not free of charge and all clients are therefore expected to contribute to their accommodation costs.
Legally we are permitted to make these charges and we have worked with guidance from the Department for Work and Pensions to ensure they are affordable.
All clients need to be aware that these costs are not negotiable and must be paid. If they are not paid they will be listed as a housing-related debt and could affect your ability to be housed through the housing register and gain a secure tenancy.
Financial assistance advice
If you are experiencing financial difficulty and require help, you can make a self-referral to our Outreach & Engagement Team for support and advice using the below link which will take you to a quick and easy referral form. Referrals on average are looked at within 48 -72 hours of making contact for an initial conversation.
www.basildon.gov.uk/communityengagement
Peabody drop-in sessions are held every Monday and Friday between 10am and 4pm. You can use this service whenever required, and they can provide help and advice on a number of topics. They can support with a variety of issues, including:
- dealing with difficult housing issues, including evictions
- managing letters and forms
- applying for welfare benefits and grants
- getting services from specialist agencies, such as health or social services
- dealing with bills, rent arrears and debts
- dealing with emotional or mental health issues, or alcohol and drug issues
- getting into work, training or education
The service is available on a drop in basis but due to demand there may be a wait time. If you would prefer an appointment, this can be made for you to return at a set time.