Social housing applications and allocations - frequently asked questions
If you have forgotten your login reference, password, or memorable date please use the guide below to try an online reset.
A reset email will be sent to the email address registered on your Homeseeker account.
If you are no longer using the email address associated with your account, please call
- 01268 533333
This usually means you already have a Homeseekers account. You cannot have another account using the same National Insurance number.
If you do not have a record of this Homeseeker Application account, we can provide this to you so you can access it and amend any details therein but will need you to provide some additional details first.
You must include the following information when submitting the form
- Date of birth
- National Insurance Number
We will process your submitted Housing application in date order. When we get to your application we will write to you by email or letter to advise what documents/ information is required to support your application and give you a deadline date to provide these. When all information has been provided to us we will then undertake our assessment and send our decision to you by email or letter.
If you are unable to supply all the documents / evidence you have been asked for within the deadline, please upload what you can and then request an extension in writing. Please note you must supply your Homeseeker Application number and explain
1) What you cannot provide
2) Why you cannot provide this evidence within the timescale required
3) What steps you are taking to obtain this information
4) When do you think you will have this information
The Housing Application officer will review your correspondence and make a decision on your request.
As part of the assessment process you will be asked to submit a number of relevant documents for your application, please check your emails and letters.
You must provide all information they request, or explain why this cannot be provided, within the specified time-frame.
Please check carefully what you are being asked for. For instance, if you are asked for 3 bank statements covering the last 3 months and you only supply 2, you are NOT providing all required information and this may impact your application.
If we need any further information, we will contact you by email or letter. Copies of all correspondence that we send you will also be available to view in your online Homeseeker account.
There is no set timescale, however we endeavour to assess the application as soon as the requested documents and all other information has been received.
Please keep a regular check on your online application for updates. When the assessment has been completed, you will be notified of the decision by email / letter.
Bids can be placed on available properties from 00.01 am on Friday (just after midnight on Thursday night) until 11.59 pm on Monday (just before midnight Monday) every week.
You will be able to enter up to 3 bids per week, subject to available properties and can withdraw them during the bidding cycle.
It does not matter if you place your bid as soon as the cycle starts or just before it ends. Your bidding position is determined by your priority for each advertised property and your position can change at any time during the bidding cycle depending on which other applicants choose to bid and whether their banding priority for that property is higher or lower than yours.
Also, your advertised bidding position is only an indication, as some applicants are auto-bid which means that the system automatically places bids for them if they don't do so themselves.
Any auto-bids are automatically put on just at the end of the bidding cycle, so this is why you may see that your bidding position has changed when the cycle closes.
Please provide further details of your situation so we can look into this request
Once the property is ready to let, you will be contacted by telephone or email to arrange a mutually agreed appointment to view the property and sign the tenancy agreement.
Please request the change by email.
You will need to include:
- Your name,
- contact details,
- application number,
- address of property being viewed,
- date and time of the original viewing
- details of why you need to change this.