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Privacy Notice - The Bulky Waste Collection Service

Please read the following Privacy Notice carefully.

Last update: June 2024

Why we are collecting your data

Basildon Borough Council needs to collect your personal data to administer a bulky waste collection service.  

Information collected

  • Name 

  • Address 

  • Email address 

  • Contact number(s) 

  • Card details required to make payment for the service are collected directly by our third party partner (Adelante) on behalf of Basildon Borough Council

The data is collected through:

  • Digital application form accessed from Basildon Council's website or the 'Our Streets' app 

  • Emails 

  • Post 

  • Phone 

The basis for the processing

For Personal Data (any information related to a natural person or 'Data Subject' that can be used to directly or indirectly identify the person. For example an email address, telephone number or IP address (when linked with an identifier):

  • Contract: to support business needs and deliver the bulky waste collection service

Who your information will be shared with

  • Internal services: Environmental services and Customer Resolution.

  • We have arrangements with a range of IT providers who support the Council's IT systems and services, therefore your data may be accessed by these suppliers. Where we have these arrangements there is always a contractual agreement with them to ensure they comply with the Data Protection Law. 

We will never sell your data, however it will be shared with third parties to:

  • Comply with legal obligations and legislative requirements
  • Help business partners, suppliers and sub-contractors to deliver any contract we enter with them or you
  • To help if there is need of any professional or legal advice on a matter relating to you
  • To help prevent fraud and/or tackle crime
  • To improve and optimise the performance of our services

Provide accurate information

We need to hold accurate and up to date information about you so that we can deliver appropriate services. If any of your details change, you need to tell us as soon as possible so that we can update your records.

We will not:

  • Use your information for marketing or sales purposes without your prior explicit consent
  • Send or store your data abroad unless it meets the requirements of the Data Protection regulations
  • Make decisions about you based on automated processing

How long will we hold your data for?

We will keep all records relating to the Bulky Waste collection service for a period of 7 years following notification that you no longer reside in the Borough.  Records will be securely deleted in line with our retention and disposal policy.  

Your rights

You have the right to access the personal information we hold about you. Any access requests are free of charge. If the information we hold about you is inaccurate, you have a right to have this corrected and you have the right to request completion of incomplete data. You have the right to ask us to erase your personal data in certain circumstances ('right to be forgotten').

You have the right to ask us to stop or restrict the processing of your personal data, in certain circumstances. Where possible, we will seek to comply with your request, but we may need to hold or process information to comply with a legal requirement.

You can make any of these requests by:

The Data Protection Officer
Basildon Borough Council
Basildon Centre,
St. Martin's Square,
Basildon
SS14 1DL.

If you have a complaint, contact Environmental Services in the first instance via email - recycling@basildon.gov.uk.  If the Environmental Services are not able to address your concern or you are not satisfied, please contact our Data Protection team using any of the contact details above.  

If you are dissatisfied with how we have used your personal information, you can complain to the Information Commissioner's Office, by:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Further independent advice about data protection, privacy and data sharing issues is available from the Information Commissioner's Office, see: