Request An Anti-social Behaviour (ASB) Case Review (Pilot Scheme)
A new measure designed to give victims and communities a way to demand effective action by requesting a review of their ASB case.
The Anti-social Behaviour (ASB), Crime and Policing Act 2014 has introduced Anti-social Behaviour (ASB) Case Review as a new measure designed to give victims and communities the ability to demand action by requesting a review of their ASB case.
Residents of Basildon Borough can now request an ASB Case Review when they feel that the agencies involved such as the Council, the Police or housing provider have not adequately responded to an ASB case reported within the previous six months.
An ASB Case Review will give victims and communities the right to request a review of their case and bring agencies together to take a joined up problem solving approach to finding a solution.
To qualify for an Anti-social Behaviour (ASB) Case Review
- If you have reported Anti-social Behaviour (ASB) to the Council, the Police or your housing provider 3 or more times in the last 6 months you can request an ASB Case Review.
- If you have reported Hate Crime to the Council, the Police or your housing provider just once in the last 6 months you can request an ASB Case Review.
- The reports you have made about anti-social behaviour or hate crime must have been made within one month of the alleged incident taking place.
- Requests for an ASB Case Review must be made within six months of reports about anti-social behaviour or hate crime being reported to the Council, the Police or your housing provider.
How to request an Anti-social Behaviour (ASB) Case Review
- Online: Request an Anti-social Behaviour Case Review (recommended)
- Download: ASB Case Review Request Form [92kb]
- Phone: Call Customer Services: 01268 533333
- In writing to The Anti-social Behaviour Team or The Community Safety Team, see contact details below.
Information you will be asked to provide
The ASB Case Review request form is very detailed and you will be asked to provide details of:
- Dates when you made a complaint about Anti-social Behaviour (ASB) or Hate Crime to the Council, the Police or your housing provider
- who you reported the incident to
- incident or reference numbers you have been given
- plus further information about the incidents reported
See Case Review Guidance for further information on what you will be asked to provide.
Anti-social Behaviour (ASB) Case Review Guidance
The Anti-social Behaviour (ASB) Case Review process
When you submit a request for Anti-social Behaviour (ASB) Case Review; Basildon Council will ask the agencies involved to provide details of your complaints and any actions they have considered and taken.
A decision will be made as to whether your request for an ASB Case Review meets the qualifying conditions.
If your request qualifies for a case review
If your request qualifies for an ASB Case Review then you will receive a letter of confirmation advising you of timescale involved and when the case review should be completed by.
The Community Safety Manager/ASB Manager at Basildon Council will organise an ASB Case Review meeting and invite all agencies and/or partners that have had involvement in the case. Those attending the meeting will look at what action has been taken in response to the victim's report of anti-social behaviour. Recommendations will be made to the relevant agencies regarding any future action that will need to be undertaken.
The legislation places a duty on a person who carries out public functions to have a regard to those recommendations. This means that they are not obliged to carry out the recommendations, but that they should acknowledge them and may be challenged if they choose not to carry out the recommendations without good reason.
The chair of the meeting will write to the victim detailing:
- the outcome of the case review
- any recommendations made
- the appeals process.
You will receive this letter within 10 working days of the meeting being held.
If your request does not qualify for a case review
If your request does not qualify for an ASB Case Review then you will receive a letter confirming the outcome explaining why your request has been turned down along with details of the appeals procedure.
Appeals and complaints; if you you not happy with the outcome
You can appeal the decision and outcome of your ASB Case Review. You must submit your appeal in writing within 21 days of receiving your outcome letter.
Your appeal will be forwarded to the chair of the Basildon Community Safety Partnership (CSP) who will review the details of the case and decide if there are grounds for an appeal. The Chair of the CSP will also notify the Essex Police And Crime Commissioner of the appeal decision.