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Rent Payment Difficulties

Rent arrears are priority debts which means the consequences of not dealing with them are serious and you could be at risk of losing your home.

If you are having problems paying your rent

If your rent is not paid the money owed is called 'rent arrears'. Rent arrears are priority debts which means the consequences of not dealing with them are serious and you could be at risk of eviction. If you can't pay your rent, or you have missed rent payments, or you are worried your payments are not being made, we recommend you contact us to speak to a customer services advisor as soon as possible, see contact details bottom of page.

What can happen if you don't pay your rent

Landlords usually have the right to seek a court order to evict you for rent arrears. The rules about when and how a landlord may evict you for rent arrears differ according to the type of tenancy agreement you have.

Things you can do to get back on track

Help with paying your rent

If you're on a low income, or having financial problems, check if you qualify for any benefits such as:

You don't have to be out of work to claim benefits and you could qualify for more than one.

Basildon Council's Housing Advice Team

Our Housing Advice Team can offer the following free of charge (see contact details below):

  • Independent advice about rent or mortgage difficulties
  • Advice and assistance to people looking for somewhere to live
  • Realistic, up-to-date and in-depth advice on housing and debt management
  • A full housing option service covering:
    • Private renting
    • Low cost home ownership
    • Mobility options
    • Supported housing
    • A range of tailor made solutions for priority groups, applicants with practical assistance if appropriate
    • Assistance with keeping your home

 If you are in danger of losing your home

 If you are homeless or about to become homeless you can apply for help, see Homeless Prevention.

The shortage of housing in Basildon does mean that we cannot offer a home to everyone who has a housing problem but we can work with you to see if we can keep you in your current home or find an affordable alternative solution.

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