Tenancy Services for Council tenants

The Tenancy Services team deal with all matters relating to a residents' tenancy once the tenancy has been signed to the end of the tenancy.  

The dedicated team of officers have extensive experience in tenancy matters and are on hand to offer support and advice as required. Not all tenancy management matters relates to a breach of tenancy and appropriate action is taken as required. 

Enforcement actions are undertaken if there is a tenancy breach, for example, if a tenant does not allow access for the yearly gas safety inspection, an application will be made to the County Court for an Injunction Order to gain access and carry out the works. 

Other enforcement actions include a Community Protection Warning/Notice, Fixed penalty Notice or Notice of Seeking Possession/Notice to Quit to end a tenancy. 

Tenancy matters can include, but are not limited to the following: 

• Non access for gas, electrical works, stock condition survey etc 
• Chasing of keys following transfer etc 
• Unauthorised alterations 
• Condition of property/gardens 
• Hoarding 
• Pet nuisance/pets left in property (noise nuisance is dealt with by EHS) 
• Not main home/subletting 
• Residents in long term care/hospital/deceased 
• Illegal occupants 
• Lodgers 
• Running a business from home 

If you would like to report a tenancy management matter please complete the following form:

• ADD LINK TO TEN MAN FORM 

If you believe a tenant is subletting their property or are not living there, this can be reported directly to the Fraud Team:

• Report Fraud - Basildon 

Benefit fraud concerns can be reported directly to the DWP:

• Report benefit fraud - GOV.UK (www.gov.uk) 

Persistent barking from dogs is dealt with by the Environmental Health team:

•  Environmental Health - Basildon 

The Basildon Borough is split up into areas or 'patches'. Each patch has a Tenancy Service Officer that looks after the tenants living in that patch and the estate areas. 

To find out who your Tenancy Service Officer is and how to contact them please see the list below. 

You can contact by email or telephone; 

• Send an email for your Tenancy Officer
• Phone: 01268 5333333 (option??) 

We routinely check the quality of the estates we are responsible for. This process is called an Estate Inspection.

• See timetable of inspections (ADD LINK TO ESTATE INSPECTION TIMETABLE)

Please note these dates are subject to change. 

Residents are welcome to join the officer on the inspection.  If you wish to join an inspection please contact the Tenancy Services Team:

• Request to join an estate inspection

Many estate issues can be reported via the Councils website:

• Online form - Report fly tipping / dumped domestic rubbish
• Online form - Report graffiti
• Online form - Report an abandoned vehicle
• Online form - Report tree issues
• Online Form - Report Drug paraphernalia
• Online form - Report anti-social behaviour

Road and footpath maintenance and most street lighting is the responsibility of Essex County Council and can be reported via their website:

• Essex County Council - Report Potholes and Road Surfaces