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Properties on a Friday week 1 Waste and Recycling collection incorrectly showing a non-recycling collection due today 19th April 2025.

We are aware of an error impacting Friday week 1 waste collections, which meant some properties showed a non-recycling waste collection due today, 19th April, on Where I Live and the Our Street App, ahead of weekly collections starting from 28th April. This collection was showing in error and the issue which caused this has now been resolved. As per the fortnightly week 1 waste collection still active, your next collection was due Saturday 26th April, and weekly thereafter. Please therefore take your black wheelie bin back in and represent this on your next collection date. Please accept our apologies for any inconvenience that this error may have caused.

Trading standards

The laws and regulations that govern the sale and hire of goods and services.

Report something to Trading Standards

To report a trader to Trading Standards, contact the Citizens Advice Consumer Service who handle calls on their behalf. They can be contacted on 0808 223 1133 or via their website Citizens Advice consumer helpline.

They will help you with your complaint and share information about the problem with Trading Standards. This is free impartial advice to help you resolve your problem.


The Trading Standards Institute

The Trading Standards Institute (opens new window)

A one stop shop for consumer protection information. Provides a wealth of information for consumers, businesses, schools, advice & information centres, community organisations, local councils, business support agencies and trade associations.

See also...

Trading Standards Institute Business Companion (opens new window)

Offers information that may be of use to your business. There are guidance leaflets, information on product recall, as well as details of code of conduct.


Trading Standards in Europe, the European Consumer Centre for Services (ECCS)

The European Consumer Centre for Services provides general information on consumer laws and rights when buying a service in another EU member state, as well as contact details for organisations that could provide practical assistance in the case of a dispute.

Visit the European Consumer Centre for Services (ECCS) (opens new window).