Customer Resolution Centre
Service Standards for the Customer Resolution Centre
| Type of Service | Expected Wait Time |
|---|
| Customer Resolution Centre - Telephone | We'll answer your call and provide the information or help you need as quickly as we can |
| Customer Resolution Centre - Contact Form | Up to 10 working days |
| Customer Resolution Centre - Letter | Up to 10 working days |
| Council Tax and Benefits Appointments | We aim to start 80% of Scheduled Appointments within 15mins of the due time |
| Satisfaction Target | We aim to achieve an 80% satisfaction rating |
| First Contact Resolution Target | We aim to resolve 85% or more initial queries first time so you don't need to contact us again about that exact same matter. |
