Post and other correspondence
Service Standards for Post and Other Correspondence
| Service Requested/Reported Issue | Expected Wait Time |
|---|---|
| Council Tax recovery inbox | Within 2 working days |
| Members post | 1st class: same day All other: once as week on a Thursday |
| Original document scan and return | Up to 10 working days |
| Post | Daily |
| Postage enquiries | Immediate |
| Rent officer referrals | Sent daily to rent officer |
| Scanning tenancy sign up (check and copy) | Same day |
| Scanning homeseekers (check and copy) | Same day |
| Scanning for housing | Up to 3 working days |
| Scanning for income and collection | Up to 3 working days |
| Scanning for Business Rates | Up to 3 working days |
| Scanning for Council Tax and Benefits | Up to 3 working days |