Environmental Health
Environmental Health Service Standards
| Requested Service/Reported Issue | Expected Wait Time |
|---|---|
| Registration of audible alarms | Requests processed within 3 working days |
| Service requests | Contact will be made within 3 working days (if applicable e.g. alleged food poisoning reports) |
| Food Business Registrations | Up to 28 days for initial inspection (on submission of completed registration form) |
| Infectious diseases - reported by GP's, Hospitals and Public Health England | On receiving an infectious disease notification which requires investigation e.g. food and water based diseases, patient will be contacted within 3 working days |
| Infectious diseases - reported directly to the council by residents | On reporting an alleged case of infectious diseases e.g. food poisoning a survey will be posted within 3 working days On submission of the completed survey, we will be in contact within 5 working days if further information is required |
| Noise pollution reports | On receiving an initial noise pollution report, we will be in contact within 3 working days On receiving details regarding noise pollution, we will send a letter to the alleged perpetrator to make them aware of the complaint (complainant will not be named during the process of investigation) |
| Stray dog procedure | If you find a stray dog, we will collect the dog and transfer it to one of our kennels within 1 working day If you have lost your dog and it has been found and kept at one of our kennels an appointment will be made for you to collect the dog within 1 working day (you will be required to settle your bill at collection) |