Toggle search
Toggle menu

Privacy Notice - Overarching Waste and Recycling Collection Services

Please read the following Privacy Notice carefully.

Last update: 01/08/2024

Process

To deliver all tasks and processes related to delivering waste and recycling services to the Borough  

Why we are collecting your data

Basildon Borough Council needs to collect your personal data to administer and deliver its waste and recycling collection services.   

Information collected

  • Name  
  • Address 
  • Contact details 
  • Email Address 
  • Bank Details 
  • Family Make up  
  • Health/Disability Conditions 

The data is collected through:

  • Online Form 
  • Hard copy form 
  • Telephone 
  • Face to face 
  • Email 
  • Correspondence 
  • Letters 
  • Feedback/Survey Responses 
  • Consultation Responses 
  • Third Parties 

The basis for the processing

  • Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law. 
  • Explicit Consent 

 

Who your information will be shared with

  • Internal services: Depot Support Team, Refuse Collection Service, Housing Services, Sundries Accounts, Audit and the Customer Resolution Centre, Safeguarding Team, 
  • Other internal Council departments, Council Officers, Council Contractors and their sub contractors. 
  • External organisations: Who may deliver council services on our behalf 
  • COMMONPLACE DIGITAL LTD who provide IT services to Basildon Council. The relevant privacy notice can be viewed here: https://www.commonplace.is/privacy-policy . If Commonplace would like to maintain contact with you, they will seek your permission to do so outside of this privacy notice. More information about what Commonplace do with your data can be seen in their privacy notice on the above link.  
  • Permiserv - Privacy Policy - PermiServ 
  • We have arrangements with a range of IT providers who support the Council's IT systems and services, therefore your data may be accessed by these suppliers. Where we have these arrangements there is always a contractual agreement with them to ensure they comply with the Data Protection Law.  

We will never sell your data. However, it will be shared with third parties to:

  • Comply with legal obligations and legislative requirements 
  • Help business partners, suppliers and sub-contractors to deliver any contract we enter with them or you 
  • To help if there is need of any professional or legal advice on a matter relating to you 
  • To help prevent fraud and/or tackle crime 
  • To improve and optimise the performance of our services 

Provide accurate information

We need to hold accurate and up to date information about you so that we can deliver appropriate services. If any of your details change, you need to tell us as soon as possible so that we can update your records. 

We will not: 

  • Use your information for marketing or sales purposes without your prior explicit consent.  
  • Send or store your data abroad unless it meets the requirements of the Data Protection regulations 
  • Make decisions about you based on automated processing 

How long will we hold your data for?

We will keep all records relating to you once the tenancy has ended and we will keep this information for 6 years and then the data will be deleted, in line with the Council's Retention and Disposal Policy.  

Your rights

You have the right to access the personal information we hold about you. Any access requests are free of charge. If the information we hold about you is inaccurate, you have a right to have this corrected and you have the right to request completion of incomplete data. You have the right to ask us to erase your personal data in certain circumstances ('right to be forgotten'). 

You have the right to ask us to stop or restrict the processing of your personal data, in certain circumstances. Where possible, we will seek to comply with your request, but we may need to hold or process information to comply with a legal requirement. 

You can make any of these requests by:

The Data Protection Officer
Basildon Borough Council
Basildon Centre,
St. Martin's Square,
Basildon
SS14 1DL.

If you have a complaint, contact the Environmental Services team in the first instance. If the Environmental Services team are not able to address your concern or you are not satisfied, please contact our Data Protection team using any of the contact details above.  

If you are dissatisfied with how we have used your personal information, you can complain to the Information Commissioner's Office, by:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Further independent advice about data protection, privacy and data sharing issues is available from the Information Commissioner's Office, see: