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Commercial Services - Training Courses; Council Tax and Benefits

A range of council tax and housing benefits training courses, specially developed by Basildon Council to provide accredited classroom training. Designed to enhance skills, knowledge and business performance.

Image promoting training courses provided by Basildon Council
  • Image of the Basildon for Business Brand Logo
    Photo promoting Council Tax and Housing Benefit training courses from Basildon Council - Shows a training classroom session in progress
    Bespoke training courses in all areas of council tax and housing benefits administration
  • Delivered by experienced local government training officers who understand the law and administration processes
  • Having worked with a number of Essex councils we appreciate that specific needs and priorities differ across local authorities
  • Course delivery is tailored to cater for the specific needs and priorities of your organisation
  • Courses for either Civica or Academy users will enable staff to gain hands on experience of work procedures and processing
  • Training sessions include a thorough explanation of relevant law/legislation and can include administration exercises
  • We come to you. All training is delivered on the customer's premises, a considerable saving in time and travelling expenses etc.

Courses now available

See links under the following headings for course details and booking advice.

If you cannot find the exact course you have in mind in the following list then please contact our Revenues Training Officer to discuss your specific requirements. See contact details bottom of page.

General courses

Courses for users of the CIVICA revenues and benefits system

Courses for users of the ACADEMY (now Capita One)** revenues and benefits system

** The revenues system referred to here as 'Academy' is in fact now branded as Capita One however, for the time being we still refer to this as 'Academy', which appears to be more familiar to the majority of our customers.

Our course instructors

Alex Eady - Senior Training Officer
Photo showing Alex Eady - Training Officer, Revenues and Benefits at Basildon Council

Alex joined Basildon Council in 2013. After a short spell in customer services he was recruited into the council's revenues and benefits section, since when he has gone on to become an expert in revenues and benefits law and the Civica Open Revenues system. Alex is known for the ever approachable and patient manner in which he delivers informative, interactive courses which include 'hand's on' experience using the CIVICA system.


Further information and enquiries

  • To arrange a course booking please submit an online call back form
  • For further information and other training course enquiries please contact Dave Warrilow, our Senior Training Officer. See contact details below...