Toggle menu

If you need to log an emergency repair to a council property, please call 0800 011 3241.

All webpages and PDFs are produced in the United Kingdom and written in only English. The default human language is identified as en-GB. Further information can be found in the accessibility statement shown in the footer of each page:

Inclusive across all platforms

digital inclusion2

The Council's original Digital Strategy laid the foundation for several identified critical changes within the organisation to enable us to begin the process of delivering a recognised digital transformation, within the Council. That strategy highlighted the importance of ensuring people are at the centre of delivering on any digital strategy initiative, as it is essential that we make sure we empower our officers and all our customers through providing opportunities to acquire new digital skills. To ensure the improvements we make in service delivery are accessible to all those involved, those that deliver Council services and those that access our services and other services available online. 

To ensure a focus on this requirement, the Council developed a Digital Inclusion Policy. A policy that represents a Council service wide response to the issue of digital isolation within the borough. The policy lists outcomes the Council will strive to deliver by developing or supporting a number of different initiatives to the benefit of all our customers. 


The policy clearly sets out targeted outcomes the Council wishes to achieve, these are as follows: 

  • Recognised improved connectivity within the Borough through encouraging Internet Service Providers to expand their network and offer ultra-fast access to all our residents.  

  • With improved connectivity and greater competition, providing greater access to a ultra-fast connection residents will have the access to Internet of things, to be utilised to empower them to live more independent lives as we all look to tackle the challenges of getting older.   

  • All residents will have access to a device.  

  • Residents will be fully aware of the importance of having what are recognised as the essential digital skills and the opportunities of how to acquire these skills. 

  • Accessibility for all.  

The outcomes represent three themes all of equal importance if the Council are to achieve its objectives and empower its customers to access the identified benefits of going online: 

  • Connectivity, getting connected and improving our network creating greater competition to reduce the cost of getting connected 

  • Skills, ensuring everyone has the opportunity to aquireacquire the required essential digital skills 

  • Accessibility, accessing a device as well as ensuring all identified and developed opportunities are made available to all our customers where applicable 

  • You can read our Digital Inclusion Strategy by opening the following attachment: