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Training Course - Housing Benefit New Claims (for ACADEMY users)
A 2 day introduction course on assessing applicant eligibility to claim Housing Benefit and Local Council Tax Support and how to process new claims on the ACADEMY revenues and benefits system.
All our training courses are delivered at the customer's premises or at a location of their choosing and at a date and time to suit the organisation's needs and priorities. For many customers this can mean a considerable saving on employee travel expenses and time away from work.
Course details
Course name: Housing Benefit New Claims (for ACADEMY users)
Who should attend: All staff and managers who will be processing new claims for Housing Benefit and Local Council Tax Support using the ACADEMY revenues and benefits system.
Duration: 2 Days
Fees: £400 (No VAT) per day for up to 8 trainees
Venue: By arrangement at the customer's premises or at a location of their choosing
Date/time: By arrangement to suit the customer's needs and priorities
By the end of this course trainees will be able to...
Demonstrate a good basic understanding of who is eligible claim Housing Benefit
Use the 'means test' to calculate Benefit
Demonstrate confidence in their knowledge of the various types of evidence applicants must produce before we can process a claim.
Input new claim details and set up benefit payments using the ACADEMY revenues and benefits system
Course content
What is the primary Law governing the award of Housing Benefit?
What does 'liability' mean?
What does 'occupation' mean?
What is Local Council Tax Support?
How to apply for Housing Benefit and Local Council Tax Support using the Victoria Forms module within the ACADEMY revenues and benefits system
What evidence is required to prove an applicant's entitlement to Housing Benefit?
What is the Maximum Rent?
How to calculate Housing Benefit
The importance of claim dates and start dates
When can you backdate a Housing Benefit claim?
To whom are Housing Benefit payments made?
Processing new claims using the ACADEMY revenues and benefits system.
Course instructor
Alex Eady - Senior Training Officer
Alex joined Basildon Council in 2013. After a short spell in customer services he was recruited into the council's revenues and benefits section, since when he has gone on to become an expert in revenues and benefits law and the Civica Open Revenues system. Alex is known for the ever approachable and patient manner in which he delivers informative, interactive courses which include 'hand's on' experience using the CIVICA system.
