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Training Course - An Introduction to Welfare Benefits

A one day introduction to the state benefits system with some useful tips to ensure your customers are getting their full benefits entitlement.

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All our training courses are delivered at the customer's premises or at a location of their choosing and at a date and time to suit the organisation's needs and priorities. For many customers this can mean a considerable saving on employee travel expenses and time away from work.

Course details

  • Course name: An Introduction to Welfare Benefits
  • Who should attend: All staff and managers who deal with people who claim welfare benefits.
  • Duration: 1 Day
  • Fees: £400 (No VAT) per day for up to 8 trainees
  • Venue: By arrangement at the customer's premises or at a location of their choosing
  • Date/time: By arrangement to suit the customer's needs and priorities
  • Course Instructors: Alex Eady, see details below

Request a call back to arrange a booking

Course learning objectives

By the end of this course trainees will be able to...

  • Advise customers what state benefit they are entitled to
  • Assist customers to submit their state benefit application
  • Advise customers what happens next, after their application has been submitted
  • Understand the DWP Mandatory reconsideration procedure.

Course content

  • Out of work benefits available to working age people
  • In work benefits available to working age people
  • Benefits that pensioners can claim
  • The criteria which must be satisfied in order qualify for the state benefits
  • How state benefits are calculated
  • How applicants should apply for state benefits
  • The criteria which must be satisfied in order to qualify for disability benefits
  • Carer's Allowance and its effect on other benefits.
  • Universal Credit - The effect of its implementation and role out
  • Where to go to make a Universal Credit application
  • What you should get from your employer if you are off sick or on maternity
  • The Benefit cap and its effect.

Course instructors

Alex Eady - Senior Training Officer
Photo showing Alex Eady - Training Officer, Revenues and Benefits at Basildon Council

Alex joined Basildon Council in 2013. After a short spell in customer services he was recruited into the council's revenues and benefits section, since when he has gone on to become an expert in revenues and benefits law and the Civica Open Revenues system. Alex is known for the ever approachable and patient manner in which he delivers informative, interactive courses which include 'hand's on' experience using the CIVICA system.

Further information and enquiries

  • To arrange a course booking please submit an online call back form.
  • For further information and other training course enquiries please contact Dave Warrilow, our Senior Training Officer. See contact details below...