|Requested Service/ Reported Issue||Expected Wait Time|
|Basic information requests||Appointment basis only. (However, if you have an urgent case please present yourself at reception who can direct you accordingly)|
|Business Rates debt recovery and recovery process||Post and email responses delivered up to 28 working days.|
|Document scanning||15 minutes|
|Information requests for Business Rates Policies & Legislation||Up to 14 working days|
|Processing applications - Business Rates|
1. New Claims: up to 23 days.
2. Change of Circumstances: up to 11 days.
|Payment to customer||Up to 4 working days|
|Refunds||Up to 7 working days|
|Discretionary Payments||Up to 28 days|