Search site
»
Image icon - Apply

Benefits - Discretionary and Exceptional Hardship Payments

Extra financial help for those in receipt of Housing Benefit OR Universal Credit - a Discretionary Housing Payment (DHP) can help with rent and an Exceptional Hardship Payment (EHP) can help with Council Tax.

There is a very limited amount of money available each year for Discretionary (DHP) and Exceptional Hardship Payments (EHP) to those in receipt of  Housing Benefit OR Universal Credit.

However, it must be realised that because of the limited amount of money available there is no guarantee applicants will receive any extra help through the DHP / EHP scheme.

Before making a decision on any application we receive, we will consider all the factors involved including the following:

  • What makes your circumstances different, exceptional or critical
  • Whether a payment will provide real help to your situation
  • How long you need the help for and whether there are other ways to help your financial situation
  • How much you will get and for how long.

The award of a DHP or EHP is meant to be a short term solution to help you find cheaper accommodation or look at ways of improving and managing your finances.  How much you get depends on the circumstances of your household.

Security Notice:

Basildon Council may send you a text message requesting further information to support your claim. The sender ID will always appear as BasildonCNL. You will never be asked to respond to the text with information. We advise that all information is sent over by email to counciltax@basildon.gov.uk or benefits@basildon.gov.uk where possible.

Applications for extra financial help FOR THOSE IN RECEIPT OF HOUSING BENEFIT

If you are in receipt of Housing Benefit and need extra financial help with your housing costs you can apply for a Discretionary Housing Payment (DHP) for help with rent and an Exceptional Hardship Payment (EHP) for help with Council Tax.

Discretionary Housing Payments (DHP) and Exceptional Hardship Payments (EHP) are not part of the Housing Benefit or Local Council Tax Support schemes. There is a very limited amount of money available each year to fund both schemes, which means you may not be guaranteed to receive extra help

You can apply for extra help if the amount of Housing Benefit or Local Council Tax Support is less than the rent or Council Tax you have to pay.

You cannot apply for a DHP/ EHP to help pay the following:

  • Service charges within the rent charge that are not covered by the benefit scheme - such as heating, lighting, hot water, and other fuel costs or water rates, sewerage or other environmental costs
  • Rent arrears
  • Deductions from any benefit as a result of sanctions to Jobseekers Allowance, Child Support or other benefit related offences
  • Suspended payments of Housing Benefit or Local Council Tax Support.

Submit your application now, Claim Online - Discretionary and Exceptional Hardship Payment for people in receipt of Housing Benefit.

Please be aware that  there is no guarantee you will receive any extra help through the DHP / EHP scheme.

Applications for extra financial help FOR THOSE IN RECEIPT OF UNIVERSAL CREDIT

If you are in receipt of Universal Credit and in need of extra financial help, you can apply for a Discretionary Housing Payment (DHP) for help with your rent.

There is a very limited amount of money available each year, which means you may not be guaranteed to receive extra help

You cannot apply for a DHP to help pay the following:

  • Service charges within the rent charge that are not covered by the benefit scheme - such as heating, lighting, hot water, and other fuel costs or water rates, sewerage or other environmental cost
  • Rent arrears,
  • Deductions from any benefit as a result of sanctions to Jobseekers Allowance, Child Support or other benefit related offences,

Submit your application now, Claim Online - Discretionary and Exceptional Hardship Payment for people in receipt of Universal Credit.

Please be aware that  there is no guarantee you will receive any extra help through the DHP / EHP scheme.

Powered by GOSS iCM